Help Desk Analyst

Embedex offers a role built for experienced service desk and desktop support professionals working in a Microsoft environment. This 100% onsite position in Columbus, GA includes a competitive salary (USD 65,000–68,000/year), an annual 10% performance bonus, equity/stock options, and a comprehensive benefits package featuring 401(k) with matching, healthcare options, paid time off, parental leave, and professional development support.

What you’ll do

In this day-to-day technical support role, you’ll help employees stay productive by resolving desktop, application, and end-user technology issues across the organization. You’ll troubleshoot Windows 10/11 problems, support Microsoft 365 services, and manage identity and access in Active Directory and Entra ID/Azure AD. You’ll also drive user setup and workstation deployment for onboarding and offboarding, and ensure connectivity issues are handled quickly and accurately.

• Provide day-to-day technical support for desktops, laptops, applications, and end-user technology
• Troubleshoot Windows 10/11 issues and workstation performance
• Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
• Perform Active Directory administration (users, groups, permissions, password resets, and account access)
• Resolve Entra ID / Azure AD user and access issues
• Manage Microsoft 365 user administration, licensing, mailboxes, and distribution groups
• Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues
• Support printers, docking stations, monitors, mobile devices, and other peripherals
• Install and configure software and hardware
• Support new-user setup, onboarding, offboarding, and workstation deployment
• Work support tickets end to end from initial issue through resolution
• Escalate systems, network, or security issues when appropriate, with clear documentation of troubleshooting completed
• Work directly with users at all levels of the organization

What you bring

• 5–7 years of professional IT support experience
• Strong Windows desktop support and troubleshooting experience
• Strong Microsoft 365 experience
• Hands-on Active Directory experience
• Experience with Entra ID / Azure AD
• Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting
• Strong troubleshooting skills and ability to work through issues independently
• Professional communication skills and experience supporting end users
• Must work onsite five days per week
• Must successfully pass a criminal background check and drug screening
• Must successfully pass a credit check, including no collections, judgments, or recent bankruptcies

Nice to have

• Experience with Intune, Windows Server, Group Policy, PowerShell, Azure, endpoint management, or similar Microsoft technologies

Compensation & benefits

• Annual salary: USD 65,000–68,000/year
• Annual performance bonus: 10%
• Equity award: stock options
• Comprehensive benefits package
• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program and employee discount
• Flexible spending account
• Health insurance and health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Role logistics

• Location: Columbus, GA 31997 (onsite)
• Work location: in person
• Ability to commute: Columbus, GA 31997 (required)

Technologies you’ll work with

• Windows 10, Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory
• Entra ID, Azure AD
• TCP/IP, DNS, DHCP
• VPN, Wi-Fi
• Intune, Windows Server
• Group Policy, PowerShell
• Azure