IT Support Analyst

The IT Support Analyst role at Crown USA Incorporated supports company departments through troubleshooting and ongoing support of IT systems, with a strong focus on SAP applications. The position works directly with end-users and coordinates with internal and external vendors, and reports to the CFO.

Location and Schedule

• Location: Columbus, GA (onsite)
• Job type: Full-time
• Schedule: Monday through Friday, 8:00AM to 5:00PM (some weekends, nights)
• Travel: Some travel
• Work location: In person

Compensation

• Salary: USD 65,000 to 75,000 per year
• Pay: $65,000.00 to $75,000.00 per year

Key Responsibilities

• Diagnose, analyze, and resolve technical issues involving computers, networks, and software
• Provide technical assistance to end-users through text, phone, email, and remote sessions
• Install, configure, and update hardware, software, and operating systems
• Set up new users and manage permissions and access to company systems and applications
• Support users with technical training to improve proficiency with software and hardware systems
• Perform routine checks to ensure IT systems are operating properly and securely
• Create SAP database queries to meet the data needs of SAP users
• Create and/or modify Crystal Reports for internal use and for “customer and vendor facing” documents
• Perform other duties as assigned

Required Qualifications

• Accomplished understanding of operating systems, software applications, hardware, and networking
• Proficiency in SQL server queries and Windows-based applications
• Dynamic self-starter with excellent verbal and written communication skills
• Excellent attention to detail
• Strong organizational and time management skills to manage workload and multiple priorities
• Ability to work independently and as part of a team when needed
• Ability to organize workload, set priorities, work under deadline pressures, and adapt to change
• Strong listening and presentation skills
• College Degree in a relevant field
• 3+ years of experience

Preferred Qualifications

• 5+ years of experience in a relevant field
• Experience with SAP and SAP applications
• Experience with Crystal Reports
• Experience working in batch process manufacturing
• Experience with SalesForce
• Experience with AI tools and AI deployment

Technologies

• SAP and SAP applications
• SQL server queries
• Windows
• Crystal Reports
• SalesForce

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid vacation
• Monthly accrued personal hours

Reporting Line

The IT Support Analyst position reports to the CFO.