Commerce, CA

Support Jobs in Commerce, CA

3 jobs found

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Today

IT Help Desk Technician

TCI Transportation Commerce, CA

Commerce, CA

Today

$65k - $75k/yr Full time Active Directory Application Support Device Management

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Job Description

TCI Transportation is hiring an IT Help Desk Technician in Commerce, CA (Hybrid) to deliver hands-on Tier 1 technology support for employees across offices, shops, and remote locations. This role keeps work moving by resolving everyday tech issues end-to-end, managing equipment and user access, and supporting transportation technology like Samsara. You will work alongside employees and the Technology team in a distributed environment, helping reduce downtime and keep teams productive.

What you’ll do

Own tickets from start to finish: prioritize, document, troubleshoot, and resolve support requests.
Communicate and escalate appropriately when issues require deeper application, infrastructure, cybersecurity, or vendor expertise.
Troubleshoot Windows devices and Microsoft 365, plus printers, peripherals, connectivity, and standard business applications.
Prepare devices, set up accounts, process approved access changes, and recover equipment when needed.
Maintain routine user access across corporate systems including Microsoft 365, Samsara, McLeod, Fusion, and others using established procedures and security standards.
Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and related peripherals.
Coordinate software installation, warranty service, repairs, and vendor support.
Track equipment assignments, locations, warranties, and lifecycle status.
Coordinate ordering, receiving, shipping, returns, and secure disposal, including identifying replacement needs.
Provide Tier 1 Samsara user and device support, complete defined admin tasks, and coordinate telematics hardware support or replacement.
Maintain clear ticket records, documentation, and procedures to support consistent service.
Help improve service consistency, team coordination, and the employee support experience.

What you bring

Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
Understanding of helpdesk cybersecurity practices: secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and handling confidential information.
Experience using a ticketing platform to prioritize, document, update, and resolve requests.
Strong customer service skills with clear communication, organization, follow-through, and the ability to manage competing requests while knowing when to escalate.

Helpful experience

Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology.
A background supporting transportation, logistics, fleet, or other distributed operations.
Samsara experience is beneficial, but not required. TCI will provide Samsara training for candidates who bring helpdesk experience, technical aptitude, and a user-support mindset.

Schedule

Monday–Friday | 8:00 AM–5:00 PM
Onsite at least three days per week, with remaining days remote. Additional onsite days may be required based on business or support needs.
Schedule is subject to change with notice.

Compensation

Annual Salary: $65,000–$75,000 + incentives

Location: Commerce, CA | Hybrid | Full-Time

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16d ago

IT Support Technician

Electrical Training Institute Commerce, CA

Commerce, CA

16d ago

$66k - $70k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

The IT Support Technician at Electrical Training Institute delivers advanced technical support and helps coordinate IT service operations across the organization. This onsite role includes independent troubleshooting, escalation handling, and support workflow and device lifecycle management.

Location

Commerce, CA (onsite, in person)

Compensation

$66,000 - $70,000 per year (full-time)

Role Responsibilities

Diagnose, analyze, and resolve complex technical problems across hardware, software, network, and cloud-based systems.
Use independent judgment to determine appropriate solutions, escalation paths, and resource allocation based on impact and urgency.
Provide advanced Tier 1 and Tier 2 support for desktops, mobile devices, classroom technology, and enterprise applications.
Support daily helpdesk operations, including triage, prioritization, and workflow management.
Evaluate incoming requests with discretion to assign, escalate, or resolve issues.
Monitor service performance metrics and implement adjustments to improve efficiency and service quality.
Identify systemic issues and develop solutions to reduce recurring incidents and improve support outcomes.
Lead operational management of a device fleet of 600+ systems, including deployment strategy, maintenance standards, and lifecycle planning.
Establish and refine processes for imaging, patching, asset tracking, and device allocation.
Make independent decisions regarding repair vs. replacement, resource prioritization, and deployment logistics.
Work with the Systems Administrator to manage user accounts, permissions, and access controls across Active Directory, Azure AD, and Office 365.
Evaluate access requirements and enforce appropriate security and compliance measures.
Contribute to identity and access management strategies and improvements.
Assist in administration of network and infrastructure systems, including switches, firewalls, and wireless environments.
Participate in system upgrades, deployments, and maintenance planning.
Collaborate with senior IT staff on infrastructure improvements and operational strategy.
Coordinate with the Network Administrator to identify security risks and mitigate threats.
Support and enforce endpoint security, patch management, and data protection standards.
Respond to security incidents with appropriate judgment and escalate as needed.
Develop, document, and refine IT support processes, workflows, and standards.
Analyze trends and operational data to recommend and implement improvements.
Contribute to long-term improvements in IT service delivery and system reliability.
Participate in the evaluation, design, and implementation of new technologies and solutions.
Provide input on technical decisions that affect operational efficiency and user experience.
Support IT initiatives aligned with organizational goals and future growth.

Required Experience

2 years in Help desk / IT Support (Required)

Technologies and Systems

Hardware
Software
Network
Cloud-based systems
Active Directory
Azure AD
Office 365
Switches
Firewalls
Wireless environments

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Job Type

Full-time

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4mo ago

Technical Support Electrical Engineer

Elite Lighting Commerce, CA

Commerce, CA

4mo ago Closed

$70k+/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Elite Lighting offers an onsite Technical Support Electrical Engineer role in Commerce, CA with a competitive annual salary of USD 70,000. This position centers on monitoring, diagnosing, and troubleshooting electrical systems and products, primarily via phone and email, with occasional on-site visits. You will join a team that prioritizes clear communication, safety, and practical product enhancements.

Position Details

Location: Commerce, CA (onsite)
Schedule: Monday to Friday, 7:30 AM to 5:30 PM
Employment Type: Full-Time, regular after a 180-day trial period
Pay: USD 70,000 per year
Commuting/Relocation: Ability to commute to Commerce, CA 90040 preferred; relocation to Commerce, CA before starting preferred

Responsibilities

Monitor, diagnose, and troubleshoot electrical systems and products over the phone and by email
Perform work to industry standards while maintaining a professional appearance and conduct
Communicate with customers in a courteous and professional manner
Handle daily emails and calls, prioritizing urgent requests with strict deadlines
Use CALL.E to enter and track all pending customer issues
Complete troubleshooting tasks, installations, repairs, and maintenance in a timely manner
Continuously suggest product upgrades, dimming options, and improved literature
Provide prompt and positive responses to customer requests
Keep tools, parts, equipment, and supplies clean and safely organized
Adhere to all policies and procedures, including safety and handling of hazardous or restricted materials
Maintain neat records of assigned work, addressed jobs, and completed tasks
Perform light commercial and industrial electrical work

Requirements

Minimum of five years of experience in general electrical service work (residential and/or commercial, retail) preferred
Engineering background preferred
Electrical license and/or certification is required
Field installation experience
Computer skills with the ability to monitor, navigate, and use equipment operating systems
Strong verbal and written communication abilities
Ability to read and understand schematic, electrical, mechanical, and architectural drawings
Ability to install a project completely based on an engineered design
Above-average knowledge of electrical systems and components
Ability to lift up to 51 pounds repeatedly, and work in confined spaces such as closets, crawl spaces, attics, and mechanical rooms
Ability to work from heights if required
Other duties as assigned

Technologies

CALL.E

Benefits

Health insurance
Dental insurance
Vision insurance
Critical illness insurance
401(k)
Life insurance
Employee discount
Employee assistance program
Yearly performance-based bonus
6 paid holidays
40 paid sick hours annually, accrued after 90 days of employment
Other

Physical Activities of the Position

Frequent standing, lifting, bending, and walking to move heavy product within the assembly environment
Possible occasional twisting, turning, stooping, pushing, pulling, squatting, and reaching overhead
Warehouse environment temperature varies with weather

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Support Jobs in Commerce, CA

IT Help Desk Technician

IT Support Technician

Technical Support Electrical Engineer

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