Support Jobs in Commerce, CA

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2mo ago

Technical Support Electrical Engineer

Elite Lighting Commerce, CA

Commerce, CA

2mo ago Closed

$70k+/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Elite Lighting offers an onsite Technical Support Electrical Engineer role in Commerce, CA with a competitive annual salary of USD 70,000. This position centers on monitoring, diagnosing, and troubleshooting electrical systems and products, primarily via phone and email, with occasional on-site visits. You will join a team that prioritizes clear communication, safety, and practical product enhancements.

Position Details

Location: Commerce, CA (onsite)
Schedule: Monday to Friday, 7:30 AM to 5:30 PM
Employment Type: Full-Time, regular after a 180-day trial period
Pay: USD 70,000 per year
Commuting/Relocation: Ability to commute to Commerce, CA 90040 preferred; relocation to Commerce, CA before starting preferred

Responsibilities

Monitor, diagnose, and troubleshoot electrical systems and products over the phone and by email
Perform work to industry standards while maintaining a professional appearance and conduct
Communicate with customers in a courteous and professional manner
Handle daily emails and calls, prioritizing urgent requests with strict deadlines
Use CALL.E to enter and track all pending customer issues
Complete troubleshooting tasks, installations, repairs, and maintenance in a timely manner
Continuously suggest product upgrades, dimming options, and improved literature
Provide prompt and positive responses to customer requests
Keep tools, parts, equipment, and supplies clean and safely organized
Adhere to all policies and procedures, including safety and handling of hazardous or restricted materials
Maintain neat records of assigned work, addressed jobs, and completed tasks
Perform light commercial and industrial electrical work

Requirements

Minimum of five years of experience in general electrical service work (residential and/or commercial, retail) preferred
Engineering background preferred
Electrical license and/or certification is required
Field installation experience
Computer skills with the ability to monitor, navigate, and use equipment operating systems
Strong verbal and written communication abilities
Ability to read and understand schematic, electrical, mechanical, and architectural drawings
Ability to install a project completely based on an engineered design
Above-average knowledge of electrical systems and components
Ability to lift up to 51 pounds repeatedly, and work in confined spaces such as closets, crawl spaces, attics, and mechanical rooms
Ability to work from heights if required
Other duties as assigned

Technologies

CALL.E

Benefits

Health insurance
Dental insurance
Vision insurance
Critical illness insurance
401(k)
Life insurance
Employee discount
Employee assistance program
Yearly performance-based bonus
6 paid holidays
40 paid sick hours annually, accrued after 90 days of employment
Other

Physical Activities of the Position

Frequent standing, lifting, bending, and walking to move heavy product within the assembly environment
Possible occasional twisting, turning, stooping, pushing, pulling, squatting, and reaching overhead
Warehouse environment temperature varies with weather

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