Technical Support Electrical Engineer

Elite Lighting offers an onsite Technical Support Electrical Engineer role in Commerce, CA with a competitive annual salary of USD 70,000. This position centers on monitoring, diagnosing, and troubleshooting electrical systems and products, primarily via phone and email, with occasional on-site visits. You will join a team that prioritizes clear communication, safety, and practical product enhancements.

Position Details

• Location: Commerce, CA (onsite)
• Schedule: Monday to Friday, 7:30 AM to 5:30 PM
• Employment Type: Full-Time, regular after a 180-day trial period
• Pay: USD 70,000 per year
• Commuting/Relocation: Ability to commute to Commerce, CA 90040 preferred; relocation to Commerce, CA before starting preferred

Responsibilities

• Monitor, diagnose, and troubleshoot electrical systems and products over the phone and by email
• Perform work to industry standards while maintaining a professional appearance and conduct
• Communicate with customers in a courteous and professional manner
• Handle daily emails and calls, prioritizing urgent requests with strict deadlines
• Use CALL.E to enter and track all pending customer issues
• Complete troubleshooting tasks, installations, repairs, and maintenance in a timely manner
• Continuously suggest product upgrades, dimming options, and improved literature
• Provide prompt and positive responses to customer requests
• Keep tools, parts, equipment, and supplies clean and safely organized
• Adhere to all policies and procedures, including safety and handling of hazardous or restricted materials
• Maintain neat records of assigned work, addressed jobs, and completed tasks
• Perform light commercial and industrial electrical work

Requirements

• Minimum of five years of experience in general electrical service work (residential and/or commercial, retail) preferred
• Engineering background preferred
• Electrical license and/or certification is required
• Field installation experience
• Computer skills with the ability to monitor, navigate, and use equipment operating systems
• Strong verbal and written communication abilities
• Ability to read and understand schematic, electrical, mechanical, and architectural drawings
• Ability to install a project completely based on an engineered design
• Above-average knowledge of electrical systems and components
• Ability to lift up to 51 pounds repeatedly, and work in confined spaces such as closets, crawl spaces, attics, and mechanical rooms
• Ability to work from heights if required
• Other duties as assigned

Technologies

• CALL.E

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• 401(k)
• Life insurance
• Employee discount
• Employee assistance program
• Yearly performance-based bonus
• 6 paid holidays
• 40 paid sick hours annually, accrued after 90 days of employment
• Other

Physical Activities of the Position

• Frequent standing, lifting, bending, and walking to move heavy product within the assembly environment
• Possible occasional twisting, turning, stooping, pushing, pulling, squatting, and reaching overhead
• Warehouse environment temperature varies with weather