Council Bluffs, IA

Support Jobs in Council Bluffs, IA

2 jobs found

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1mo ago

Help Desk Specialist

Hashmi Sales Corporation Council Bluffs, IA

Council Bluffs, IA

1mo ago Closed

$22 - $23/hr Full time Barcode Scanner Computer Skills Desktop Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

This onsite Help Desk Specialist position supports day-to-day IT service needs in Council Bluffs, IA, working Monday through Friday from 8:00 AM to 5:00 PM. The role focuses on troubleshooting computer hardware, performing equipment setup and repair tasks, and supporting connectivity and scanning operations.

Work Location and Schedule

Location: Council Bluffs, IA (onsite)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Pay: USD 22 to 23 per hour

Role Responsibilities

Transfer tools, parts, equipment, and supplies to and from work stations and other areas.
Troubleshoot computer hardware components, including desktops, laptops, printers, and peripherals.
Maintain cleanliness of the working environment.
Assemble, disassemble, and populate equipment racks.
Disassemble broken or failed computer hardware equipment.
Replace parts according to a defined process using hand tools or power tools.
Run and install Ethernet and fiber optic cable according to a defined process.
Operate barcode scanners and associated software tools.
Use computer applications for support activities, including email and chat.

Required Qualifications

Education: High school Diploma
Experience: 2 years in computer hardware (required)
Experience: 2 years in cabling (required)

Technology and Tools

Email
Chat
Barcode scanners

Benefits

Flexible schedule
Professional development assistance

Additional Job Details

In this role, responsibilities include replacing computer parts and performing related manual operations tasks such as running cables.

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1mo ago

Field Technical Support Specialist

PALFINGER North America Council Bluffs, IA

Council Bluffs, IA

1mo ago Closed

$25 - $31/hr Full time Computer Skills Customer Support Field Service Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Council Bluffs–based Field Technical Support Specialist role providing technical support for PALFINGER service cranes, crane bodies, compressors, liftgates, and related equipment across North America. Reporting to the Service Manager, you will serve as a trusted technical resource for internal teams and external dealers and distribution partners.

Onsite Location

Council Bluffs, IA (onsite)

Compensation

USD 25 - 31 per hourly

Role Overview

In this position, you triage and troubleshoot technical issues, support service and installation procedures, and help keep service information current. You will collaborate with Engineering and Spare Parts to support ongoing service initiatives and contribute to training efforts for dealers and distributors.

Responsibilities

Serve as the go-to contact for internal and external service inquiries, delivering exceptional support by phone and email.
Triaging, troubleshooting, and resolving technical problems; guide dealers, service centers, and distribution partners on service and installation procedures.
Author, maintain, and improve service documentation, technical publications, bulletins, and online knowledge resources.
Partner with Engineering, Service, and Spare Parts to influence new product development, enhancements, and ongoing service initiatives.
Deliver training covering installation, operation, maintenance, and service best practices; support parts and service request workflows.

Requirements

High school diploma required; Associate degree in a technical or business field is preferred.
3–5 years of customer service experience in manufacturing, industrial, or technical support environments.
Hands-on knowledge of hydraulic, electrical, and mechanical systems used in complex equipment.
Ability to interpret technical specifications, schematics, diagrams, and installation manuals.
Comfort with Microsoft Office and CRM-based support tools; willingness to travel within North America.
Fluency in German, Spanish, or French is a plus.

Technology Stack

Microsoft Office
CRM-based support tools
ERP & MRP Systems

Benefits

401(k) with Company match
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state), plus a wellness program
Paid Company holidays and paid Personal Time Off (PTO)
Continuous learning and career development opportunities
Competitive compensation

Core Proficiencies

Maintenance and Repair Skills
ERP & MRP Systems
Electrical Schematic Reading

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Support Jobs in Council Bluffs, IA

Help Desk Specialist

Field Technical Support Specialist

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