Support Jobs in Council Bluffs, IA

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Field Technical Support Specialist

PALFINGER North America Council Bluffs, IA

Council Bluffs, IA

Today

$25 - $31/hr Full time Computer Skills Customer Support Field Service Support

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Job Description

Council Bluffs–based Field Technical Support Specialist role providing technical support for PALFINGER service cranes, crane bodies, compressors, liftgates, and related equipment across North America. Reporting to the Service Manager, you will serve as a trusted technical resource for internal teams and external dealers and distribution partners.

Onsite Location

Council Bluffs, IA (onsite)

Compensation

USD 25 - 31 per hourly

Role Overview

In this position, you triage and troubleshoot technical issues, support service and installation procedures, and help keep service information current. You will collaborate with Engineering and Spare Parts to support ongoing service initiatives and contribute to training efforts for dealers and distributors.

Responsibilities

Serve as the go-to contact for internal and external service inquiries, delivering exceptional support by phone and email.
Triaging, troubleshooting, and resolving technical problems; guide dealers, service centers, and distribution partners on service and installation procedures.
Author, maintain, and improve service documentation, technical publications, bulletins, and online knowledge resources.
Partner with Engineering, Service, and Spare Parts to influence new product development, enhancements, and ongoing service initiatives.
Deliver training covering installation, operation, maintenance, and service best practices; support parts and service request workflows.

Requirements

High school diploma required; Associate degree in a technical or business field is preferred.
3–5 years of customer service experience in manufacturing, industrial, or technical support environments.
Hands-on knowledge of hydraulic, electrical, and mechanical systems used in complex equipment.
Ability to interpret technical specifications, schematics, diagrams, and installation manuals.
Comfort with Microsoft Office and CRM-based support tools; willingness to travel within North America.
Fluency in German, Spanish, or French is a plus.

Technology Stack

Microsoft Office
CRM-based support tools
ERP & MRP Systems

Benefits

401(k) with Company match
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state), plus a wellness program
Paid Company holidays and paid Personal Time Off (PTO)
Continuous learning and career development opportunities
Competitive compensation

Core Proficiencies

Maintenance and Repair Skills
ERP & MRP Systems
Electrical Schematic Reading

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