Field Technical Support Specialist

Council Bluffs–based Field Technical Support Specialist role providing technical support for PALFINGER service cranes, crane bodies, compressors, liftgates, and related equipment across North America. Reporting to the Service Manager, you will serve as a trusted technical resource for internal teams and external dealers and distribution partners.

Onsite Location

Council Bluffs, IA (onsite)

Compensation

USD 25 - 31 per hourly

Role Overview

In this position, you triage and troubleshoot technical issues, support service and installation procedures, and help keep service information current. You will collaborate with Engineering and Spare Parts to support ongoing service initiatives and contribute to training efforts for dealers and distributors.

Responsibilities

• Serve as the go-to contact for internal and external service inquiries, delivering exceptional support by phone and email.
• Triaging, troubleshooting, and resolving technical problems; guide dealers, service centers, and distribution partners on service and installation procedures.
• Author, maintain, and improve service documentation, technical publications, bulletins, and online knowledge resources.
• Partner with Engineering, Service, and Spare Parts to influence new product development, enhancements, and ongoing service initiatives.
• Deliver training covering installation, operation, maintenance, and service best practices; support parts and service request workflows.

Requirements

• High school diploma required; Associate degree in a technical or business field is preferred.
• 3–5 years of customer service experience in manufacturing, industrial, or technical support environments.
• Hands-on knowledge of hydraulic, electrical, and mechanical systems used in complex equipment.
• Ability to interpret technical specifications, schematics, diagrams, and installation manuals.
• Comfort with Microsoft Office and CRM-based support tools; willingness to travel within North America.
• Fluency in German, Spanish, or French is a plus.

Technology Stack

• Microsoft Office
• CRM-based support tools
• ERP & MRP Systems

Benefits

• 401(k) with Company match
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state), plus a wellness program
• Paid Company holidays and paid Personal Time Off (PTO)
• Continuous learning and career development opportunities
• Competitive compensation

Core Proficiencies

• Maintenance and Repair Skills
• ERP & MRP Systems
• Electrical Schematic Reading