Help Desk Specialist

This onsite Help Desk Specialist position supports day-to-day IT service needs in Council Bluffs, IA, working Monday through Friday from 8:00 AM to 5:00 PM. The role focuses on troubleshooting computer hardware, performing equipment setup and repair tasks, and supporting connectivity and scanning operations.

Work Location and Schedule

Location: Council Bluffs, IA (onsite)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Pay: USD 22 to 23 per hour

Role Responsibilities

• Transfer tools, parts, equipment, and supplies to and from work stations and other areas.
• Troubleshoot computer hardware components, including desktops, laptops, printers, and peripherals.
• Maintain cleanliness of the working environment.
• Assemble, disassemble, and populate equipment racks.
• Disassemble broken or failed computer hardware equipment.
• Replace parts according to a defined process using hand tools or power tools.
• Run and install Ethernet and fiber optic cable according to a defined process.
• Operate barcode scanners and associated software tools.
• Use computer applications for support activities, including email and chat.

Required Qualifications

• Education: High school Diploma
• Experience: 2 years in computer hardware (required)
• Experience: 2 years in cabling (required)

Technology and Tools

• Email
• Chat
• Barcode scanners

Benefits

• Flexible schedule
• Professional development assistance

Additional Job Details

In this role, responsibilities include replacing computer parts and performing related manual operations tasks such as running cables.