Field Service Support

Field Service Support Jobs

3 jobs found

1mo ago

Field Technical Support Specialist

PALFINGER North America Council Bluffs, IA

Council Bluffs, IA

1mo ago Closed

$25 - $31/hr Full time Computer Skills Customer Support Field Service Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Council Bluffs–based Field Technical Support Specialist role providing technical support for PALFINGER service cranes, crane bodies, compressors, liftgates, and related equipment across North America. Reporting to the Service Manager, you will serve as a trusted technical resource for internal teams and external dealers and distribution partners.

Onsite Location

Council Bluffs, IA (onsite)

Compensation

USD 25 - 31 per hourly

Role Overview

In this position, you triage and troubleshoot technical issues, support service and installation procedures, and help keep service information current. You will collaborate with Engineering and Spare Parts to support ongoing service initiatives and contribute to training efforts for dealers and distributors.

Responsibilities

Serve as the go-to contact for internal and external service inquiries, delivering exceptional support by phone and email.
Triaging, troubleshooting, and resolving technical problems; guide dealers, service centers, and distribution partners on service and installation procedures.
Author, maintain, and improve service documentation, technical publications, bulletins, and online knowledge resources.
Partner with Engineering, Service, and Spare Parts to influence new product development, enhancements, and ongoing service initiatives.
Deliver training covering installation, operation, maintenance, and service best practices; support parts and service request workflows.

Requirements

High school diploma required; Associate degree in a technical or business field is preferred.
3–5 years of customer service experience in manufacturing, industrial, or technical support environments.
Hands-on knowledge of hydraulic, electrical, and mechanical systems used in complex equipment.
Ability to interpret technical specifications, schematics, diagrams, and installation manuals.
Comfort with Microsoft Office and CRM-based support tools; willingness to travel within North America.
Fluency in German, Spanish, or French is a plus.

Technology Stack

Microsoft Office
CRM-based support tools
ERP & MRP Systems

Benefits

401(k) with Company match
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state), plus a wellness program
Paid Company holidays and paid Personal Time Off (PTO)
Continuous learning and career development opportunities
Competitive compensation

Core Proficiencies

Maintenance and Repair Skills
ERP & MRP Systems
Electrical Schematic Reading

View full job page →

1mo ago

Technical Support Specialist - Semiconductor Equipment

Amtech Systems Inc. Westford, MA

Westford, MA

1mo ago Closed

$35 - $42/hr Full time Automation Computer Skills Control Systems

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The role provides post-market technical support for semiconductor and SMT capital equipment, with a focus on troubleshooting electrical circuit issues and coordinating with field and engineering teams as needed. This is an onsite position in Westford, MA supporting customers worldwide.

Key Responsibilities

Deliver remote and onsite technical support to customers to troubleshoot and resolve electrical circuit issues.
Provide backup coverage to field service engineers to support timely and effective resolution of technical problems.
Work cross functionally to review and update technical documentation, including manuals and service bulletins.
Investigate recurring product failures and coordinate with Engineering and Manufacturing to identify lasting corrective actions.
Create and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.
Maintain detailed records of service activities, including issues encountered, solutions applied, and client interactions.
Train and guide customers and third-party personnel on troubleshooting, maintenance, and operations of products.
Support occasional after-hours calls and travel when required for technical support.
Follow ISO procedures and safety protocol, including wearing appropriate PPE where designated.

Required Qualifications

Education: Associate degree in Electrical or Mechanical Engineering; Bachelor’s preferred. Trade school experience, related field experience, or equivalent technical experience also considered.
Experience: 3+ years in technical support or service roles, preferably in semiconductor or electronics manufacturing.
Technical proficiency: Ability to troubleshoot electrical, electronics, and mechanical systems remotely, including PLC control systems.
Certifications (preferred): Relevant technical certifications such as SEMI or IPC.

Technical Skills and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
PLC control systems.
Salesforce and ERP systems.
AI tools.
Fourier Transforms, filter design, differential equations.
CAD and data analysis.
Diagnostic tools for semiconductor equipment.

Competencies

Ability to work independently and collaboratively while meeting time sensitive deadlines.
Strong interpersonal and written communication skills, with the ability to explain complex technical topics clearly.
Strong math and measurement capability for troubleshooting and diagnostics, including Ohm’s Law, power calculations, impedance, and reactive components to support electrical circuit analysis.
Exposure to analytical methods such as Fourier Transforms, filter design, and differential equations, including frequency response, load distribution, and thermal management.
Familiarity with diagnostic software and CAD/data analysis tools is a plus.

Location and Compensation

Location: Westford, MA (onsite)

Compensation: USD 35 to 42 per hour

View full job page →

1mo ago

Technical Support Specialist

POSRG Wauconda, IL

Wauconda, IL

1mo ago Closed

Full time Field Service Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Sep 29, 2026).

Job Description

Onsite in Wauconda, IL, POSRG is hiring a Technical Support Specialist to deliver real-time remote helpdesk and phone-based assistance to field technicians. This role helps you bring hands-on technical skills to support complex electromechanical and electronic systems, with the satisfaction of troubleshooting and guiding fixes across many locations while keeping communication clear and professional.

How you’ll support field technicians

Provide helpdesk and phone-based technical support to field technicians in real time
Diagnose, troubleshoot, and resolve hardware and software issues remotely through clear, patient communication
Assist with the replacement coordination of mainboards, I/O boards, power supplies, and liquid pumps
Troubleshoot I/O boards to identify faults and guide corrective actions
Diagnose and resolve issues involving humidity, magnetic, and temperature sensors
Troubleshoot stepper motor performance and operation
Analyze pump spray patterns and support corrective adjustments
Perform and assist with software and firmware updates on supported devices
Configure and support general Wi-Fi setup for connected devices

What you bring

Hands-on experience working with general electronics boards and components
Demonstrated experience in appliance repair or a related field
Experience with general Wi-Fi device setup and connectivity troubleshooting
Excellent verbal communication, with the ability to explain technical steps over the phone
Patience and professionalism when working with technicians of varying technical backgrounds
Strong analytical and problem-solving skills for remote diagnosis

Helpful experience (preferred)

Experience with electromechanical devices and systems
Experience with appliance repair and/or tech support
Familiarity with stepper motors, liquid pump systems, or environmental sensors
Background in helpdesk, technical support, or field service coordination

Work environment

The role involves frequent telephone and remote communication with field technicians across multiple locations. You’ll work in a fast-paced support environment, managing multiple cases at once while maintaining a calm, professional demeanor. Occasional hands-on hardware work may be required for training or escalation purposes.

View full job page →

Field Service Support Jobs

Field Technical Support Specialist

Technical Support Specialist - Semiconductor Equipment

Technical Support Specialist

Get Field Service Support Jobs alerts