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Technical Support Specialist

POSRG Wauconda, IL

Wauconda, IL

Today

Full time Field Service Support Hardware Support Help Desk Support

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Job Description

Onsite in Wauconda, IL, POSRG is hiring a Technical Support Specialist to deliver real-time remote helpdesk and phone-based assistance to field technicians. This role helps you bring hands-on technical skills to support complex electromechanical and electronic systems, with the satisfaction of troubleshooting and guiding fixes across many locations while keeping communication clear and professional.

How you’ll support field technicians

Provide helpdesk and phone-based technical support to field technicians in real time
Diagnose, troubleshoot, and resolve hardware and software issues remotely through clear, patient communication
Assist with the replacement coordination of mainboards, I/O boards, power supplies, and liquid pumps
Troubleshoot I/O boards to identify faults and guide corrective actions
Diagnose and resolve issues involving humidity, magnetic, and temperature sensors
Troubleshoot stepper motor performance and operation
Analyze pump spray patterns and support corrective adjustments
Perform and assist with software and firmware updates on supported devices
Configure and support general Wi-Fi setup for connected devices

What you bring

Hands-on experience working with general electronics boards and components
Demonstrated experience in appliance repair or a related field
Experience with general Wi-Fi device setup and connectivity troubleshooting
Excellent verbal communication, with the ability to explain technical steps over the phone
Patience and professionalism when working with technicians of varying technical backgrounds
Strong analytical and problem-solving skills for remote diagnosis

Helpful experience (preferred)

Experience with electromechanical devices and systems
Experience with appliance repair and/or tech support
Familiarity with stepper motors, liquid pump systems, or environmental sensors
Background in helpdesk, technical support, or field service coordination

Work environment

The role involves frequent telephone and remote communication with field technicians across multiple locations. You’ll work in a fast-paced support environment, managing multiple cases at once while maintaining a calm, professional demeanor. Occasional hands-on hardware work may be required for training or escalation purposes.

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