Cudahy, WI

Support Jobs in Cudahy, WI

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Technical Support Manager

Copeland Cudahy, WI

Cudahy, WI

Today

Full time Manager Customer Support Technical Support

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Job Description

As a Technical Support Manager at Copeland Industrial in Cudahy, WI (hybrid), you will lead customer-facing technical support efforts that help keep industrial refrigeration equipment running reliably. This role brings together people leadership, hands-on problem solving, and continuous improvement through service and warranty insights, backed by flexible benefits and support for your long-term growth.

What you’ll do

Work directly with distributors, contractors, and end users to deliver consistently high service and support smoother resolution of technical issues related to maintenance, operation, and repair.
Design and run strategies that improve technical support processes and resources across the organization.
Manage the support team by setting clear expectations, following up consistently, and providing guidance to remove obstacles as they arise.
Serve as a technical resource for in-house coworkers, traveling service technicians, and internal leaders.
Establish KPIs to evaluate technical support response performance.
Partner with the warranty specialist by supporting material evaluation to inform warranty consideration.
Track service and warranty data to support cross-functional improvements.
Provide clear technical expertise to customers and act as a subject matter expert for complex field service support.
Visit customers when required to troubleshoot and/or communicate technical information.
Provide instruction at Vilter training sessions.

What you bring

Bachelor’s degree plus 5 years of Industrial Refrigeration experience, or an equivalent combination of education and experience.
Knowledge of basic machine shop equipment, hand tools, and industrial repair and maintenance techniques.
Strong communication and customer service skills.
Ability in team development and leadership.
Capability to understand a wide variety of technical concepts with minimal guidance.
Experience resolving technical customer issues and communicating technical concepts clearly and concisely.
Willingness to travel up to 15%.
Fluency in written and spoken English.
Legal authorization to work in the United States (Copeland will not provide sponsorship for this role).

Helpful background (preferred)

3+ years of supervisory experience.
Experience with Vibration Analysis, Industrial Refrigeration, Industrial Chillers, HVAC, or Gas Compression.

Hybrid collaboration expectations

This role is hybrid eligible with an office presence requirement of at least three days per week. Colleagues are expected to maintain a collaboration-first mindset, with flexibility to adjust hybrid days based on business needs.

Benefits and support for your life outside work

Medical insurance plans
Dental and vision coverage
401(k) and more
Flexible time off plans
Paid parental leave
Vacation and holiday leave

Inclusion and people development

Copeland is an Equal Opportunity/Affirmative Action employer. The company emphasizes inclusion and belonging, welcoming individuals of all backgrounds and perspectives, and treating people fairly to build a stronger workforce. Employees receive flexible and competitive benefits and investment in end-to-end development from onboarding through senior leadership.

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1mo ago

IT Help Desk Specialist

Hunt Electric Corporation Cudahy, WI

Cudahy, WI

1mo ago Closed

$63k - $88k/yr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Support employees with day-to-day IT assistance and hands-on setup for devices, systems, and applications on-site in Cudahy, WI.

Responsibilities

Install, maintain, and upgrade computer hardware and software
Troubleshoot and support laptop computers, tablets, smart phones, printers, networks, and phone systems
Support applications built on Windows and iOS
Support cloud-based solutions, including Office 365
Monitor the status of systems and applications, responding to reported events and issues
Track and document support issues and IT projects
Maintain inventory and document systems and applications
Follow safe work practices and accident prevention procedures
Communicate with staff and other support resources (directly and indirectly)
Perform other duties as assigned

Requirements

High school diploma or equivalent
3+ years of experience, or an equivalent combination of education and experience
Experience with Windows Operating Systems and iOS
Experience with Microsoft Office and Office 365 applications/services
High proficiency in technology, systems, tools, and applications
Maintain a high degree of confidentiality
Strong planning and organizational skills
Strong customer service skills
Ability to work independently
Strong attention to detail and problem solving
Strong verbal, written, and interpersonal communication skills
Willingness to learn and use available training options

Technology Focus

Windows
iOS
Office 365
Microsoft Office

Benefits

100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family
Cash benefit if you opt out
401(k) match
Profit sharing
ESOP (employee-owner)
Annual Discretionary Bonus
3+ weeks PTO to start
Paid holidays
Sick time
Flexible hybrid schedules for many positions
Internal learning and development
Multiple Employee Resource Groups
Family-friendly work events
Deep commitment to community volunteering

Physical Requirements

Office environment; routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers, and fax machines
Frequently required to sit; occasionally required to kneel, reach, stoop, crouch, or crawl
Requires ability to lift files, open file cabinets, and bend or stand as necessary
May occasionally lift up to 25 pounds

Location: Cudahy, WI (on-site)

Salary: USD 63,232 - 87,552 per year

Summary: Assist employees with setup and support for a range of equipment, systems, and applications including workstations, computers, tablets, phones, Windows, networking, and iOS.

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Support Jobs in Cudahy, WI

Technical Support Manager

IT Help Desk Specialist

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