IT Help Desk Specialist

Support employees with day-to-day IT assistance and hands-on setup for devices, systems, and applications on-site in Cudahy, WI.

Responsibilities

• Install, maintain, and upgrade computer hardware and software
• Troubleshoot and support laptop computers, tablets, smart phones, printers, networks, and phone systems
• Support applications built on Windows and iOS
• Support cloud-based solutions, including Office 365
• Monitor the status of systems and applications, responding to reported events and issues
• Track and document support issues and IT projects
• Maintain inventory and document systems and applications
• Follow safe work practices and accident prevention procedures
• Communicate with staff and other support resources (directly and indirectly)
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 3+ years of experience, or an equivalent combination of education and experience
• Experience with Windows Operating Systems and iOS
• Experience with Microsoft Office and Office 365 applications/services
• High proficiency in technology, systems, tools, and applications
• Maintain a high degree of confidentiality
• Strong planning and organizational skills
• Strong customer service skills
• Ability to work independently
• Strong attention to detail and problem solving
• Strong verbal, written, and interpersonal communication skills
• Willingness to learn and use available training options

Technology Focus

• Windows
• iOS
• Office 365
• Microsoft Office

Benefits

• 100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family
• Cash benefit if you opt out
• 401(k) match
• Profit sharing
• ESOP (employee-owner)
• Annual Discretionary Bonus
• 3+ weeks PTO to start
• Paid holidays
• Sick time
• Flexible hybrid schedules for many positions
• Internal learning and development
• Multiple Employee Resource Groups
• Family-friendly work events
• Deep commitment to community volunteering

Physical Requirements

• Office environment; routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers, and fax machines
• Frequently required to sit; occasionally required to kneel, reach, stoop, crouch, or crawl
• Requires ability to lift files, open file cabinets, and bend or stand as necessary
• May occasionally lift up to 25 pounds

Location: Cudahy, WI (on-site)

Salary: USD 63,232 - 87,552 per year

Summary: Assist employees with setup and support for a range of equipment, systems, and applications including workstations, computers, tablets, phones, Windows, networking, and iOS.