Dayton, OH

Support Jobs in Dayton, OH

2 jobs found

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4d ago

Entry Level Help Desk Technician

Reynolds and Reynolds Dayton, OH

Dayton, OH

4d ago

Full time Call Tracking Computer Skills Contact Center

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Job Description

Entry Level Help Desk Technician at Reynolds and Reynolds in Dayton, OH (hybrid) seeking a responsible handler for dealership service issues, documentation, and issue resolution.

Responsibilities

Address service issues by communicating with dealership customers to diagnose problems
Coordinate resources across all levels of the organization to support issue resolution
Act as the single point of ownership for customer issues from intake to closure
Follow call center procedures, document customer issues, and record troubleshooting steps and resolutions in the call-tracking tool
Diagnose customer issues and route to the appropriate support
Ensure timely and effective resolution of issues

Requirements

Associate degree or equivalent in a related field
Strong customer service skills
Analytical thinker
Solid troubleshooting and problem-solving abilities
Oral and written communication skills

Technologies

Call-tracking tool

Benefits

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Paid vacation, sick days, and holidays
Hybrid work schedule; work-from-home up to two days per week after training
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Training

Mentoring with an experienced Frontline consultant emphasizing active listening and hands-on training
Formal classroom instructional training in various hardware solutions

Company Perks, Including

Referral bonuses
Professional development and training
Promotion from within
Associate discounts for cell phones, cars, computers, entertainment, and more

Facility Amenities, Including

An onsite dining facility offering complimentary breakfast and lunch
A fitness center
An onsite medical center
A variety of sports and social leagues after work and volunteering initiatives through the Associate Foundation

Location

Dayton, OH 45430 (Required)

Work Location

In person

Job Type

Full-time

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9d ago

HVAC Technical Support Representative II

Rheem Manufacturing Dayton, OH 🇺🇸 Remote

Dayton, OH

9d ago

$75k+/yr Full time Application Support Customer Support Field Service

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Job Description

Remote HVAC product support role with Rheem Manufacturing in Dayton, OH, offering USD 75,000 annually to deliver installation and service support, training, and problem resolution for 2J Supply customers, with on-site visits as needed.

Responsibilities

Provide remote technical support for HVAC product installation and service, identifying risks, requirements, and issues or escalating to appropriate resources when needed.
Communicate technical information clearly to individuals with varying levels of experience, including customers and internal teams.
Build and maintain positive, customer-focused relationships with Sales, Operations, and other internal partners.
Conduct on-site customer visits to provide technical guidance, troubleshoot issues, and support problem resolution, escalating complex matters to manufacturers or senior resources as appropriate.
Learn and utilize approved software tools for load calculations, ductwork design, and equipment planning.
Develop and deliver training programs on product lines and applications, including certification courses and sessions to enhance product knowledge for internal and external teams.
Participate in industry and manufacturer-led training to maintain current knowledge of products, technologies, and best practices.
Collaborate with customers, vendors, and internal teams to ensure proper product application and adherence to technical specifications.
Maintain accurate records of customer interactions, product issues, and service updates; provide feedback to support continuous improvement of products and services.
Troubleshoot technical problems, respond to inquiries, and recommend effective solutions to customers and internal stakeholders.
Utilize tracking systems to document and manage customer visits, inquiries, and ongoing communication.
Serve as a lead trainer for the organization, delivering in-depth vendor product training and supporting a train-the-trainer model for employees and customer certification needs.
Perform other duties and responsibilities as assigned.

Requirements

Bachelor’s Degree in Management, Marketing, or related field.
3+ years of HVAC industry experience, preferably with specialized or complex product lines.
Strong verbal, written, and interpersonal communication skills, with the ability to convey technical information clearly.
Valid, unrestricted driver’s license with the ability to travel to branch locations and customer sites as needed.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to learn and apply technical systems and manufacturer specifications.
Demonstrated ability to troubleshoot issues, think critically, and solve problems in a fast-paced environment.
Ability to manage multiple priorities effectively and adapt to changing demands.
Strong customer service skills, with the ability to navigate challenging situations in a professional and solutions-oriented manner.
Willingness to provide occasional after-hours support as needed.
Ability to learn and utilize industry-specific tools, including load calculation and equipment design software.

Technologies

Microsoft Office (Word, Excel, PowerPoint)
Load calculation software
Ductwork design software
Equipment design software
Tracking systems

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Support Jobs in Dayton, OH

Entry Level Help Desk Technician

HVAC Technical Support Representative II

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