IT Support Specialist

Universal 1 Credit Union provides a fast, supportive approach to workplace technology, and this role sits at the center of it. As the Tier 1 IT Support Specialist (onsite in Dayton, OH), you will be the first line of help for day-to-day employee technology requests, helping teams stay productive while contributing feedback and support for security, compliance, and smooth tool adoption.

What you’ll do

• Act as the primary point of contact for day-to-day IT support requests from employees.
• Deliver responsive, courteous Tier 1 support while resolving routine technical issues.
• Handle routine technical tasks and support a smooth technology experience for day-to-day execution.
• Manage the flow of support tickets to keep requests organized and moving.
• Ensure technology issues are resolved quickly and professionally to maintain employee productivity and satisfaction.
• Provide secondary alignment with SecureReliable Operations by supporting responsive support and diligent device management to help maintain operational stability and security daily.
• Support Business Process EnablementAutomation by assisting users with new tools and processes.
• Support Technology StrategyInnovation by sharing frontline user feedback that can inform strategic decisions.
• Support Regulatory ComplianceRisk Management through proper account maintenance, device security enforcement, and adherence to IT policies and procedures.

Collaboration and reporting

• Reports to the MIS Manager.
• Works closely with the Senior IT Support Specialist for technical guidance and escalation.

How this role contributes to the organization

• Primary: MemberEmployee Experience value stream.
• Secondary: SecureReliable Operations.
• Support: Business Process EnablementAutomation, Technology StrategyInnovation, and Regulatory ComplianceRisk Management.

Location: Dayton, OH (onsite)
Salary: USD 44,274 - 66,411 per year