DeLand, FL

Support Jobs in DeLand, FL

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Today

IT Service Desk Technician

Kingspan Insulated Panels DeLand, FL

DeLand, FL

Today

Full time Active Directory Application Support Device Management

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Job Description

The IT Service Desk Technician provides timely technical assistance to Kingspan Americas employees through phone, chat, remote tools, and onsite support. This role independently troubleshoots common to complex end-user technology issues, maintains complete service documentation, and escalates items outside assigned scope or permissions.

Onsite Location

DeLand, FL (onsite)

Key Responsibilities

Act as a primary point of contact for the Service Desk phone and ticketing queue, managing a personal ticket workload and pulling tickets responsibly to meet established service expectations.
Perform in-depth troubleshooting for Windows 11, Microsoft 365, and proprietary business applications, resolving complex issues that may otherwise require infrastructure team support.
Install, configure, and maintain desktops, laptops, and mobile devices (iOS/Android), including mobile deployments through MDM platforms.
Support a distributed workforce using remote assistance tools and travel periodically (generally no more than one week per month) to remote offices and manufacturing plants for high-touch support or deployments.
Log all end-user interactions, including calls, walk-ups, and direct messages, within the Service Desk ticketing system.
Monitor, update, and close tickets in alignment with established Service Level Agreements (SLAs).
Triage complex requests, determine when to escalate assigned tickets, and document troubleshooting steps and work performed prior to engaging senior technical staff.
Create and edit internal and customer-facing troubleshooting documentation, including Knowledge Base (KB) articles and Standard Operating Procedures (SOPs).
Identify recurring technical trends and recommend enhancements or training opportunities to help reduce ticket volume.
Maintain adherence to the IT Manual, the Kingspan North America Employee Handbook, and security compliance requirements.
Support ad hoc projects such as hardware refreshes, office expansions, and system-wide software deployments.
Assist with IT asset management by ensuring accurate inventory tracking from procurement through decommissioning.
Follow the Group Code of Conduct and Group Compliance, including compliance requirements per “KNA-SOP-1705 Compliance Roles and Responsibilities.”
Perform all other duties as assigned.

Required Qualifications

Education: Associate’s degree in Information Technology or a related field, or a high school diploma or equivalent with additional relevant work experience demonstrating comparable knowledge.
Experience: 3 to 7 years in a Help Desk, Service Desk, or Desktop Support environment.
Experience in a Managed Service Provider (MSP) or a small-to-medium business IT role with a broad range of responsibilities.
Industry credentials such as CompTIA A+, Network+, Microsoft 365 Certified: Endpoint Administrator Associate, or Azure Fundamentals are highly preferred.
Advanced working knowledge of Windows 11 and Microsoft 365 administration to resolve common and complex end-user support issues independently.
Proven experience with Identity Management (Entra ID/Active Directory) and MDM (Intune).
Experience using Remote Monitoring and Management (RMM) tools for remote troubleshooting and for acting on RMM reports to patch and update systems before issues become incidents, along with advanced ticketing workflows to maintain accurate service records.
Ability to resolve complex issues over the phone or via remote desktop tools without physical access to the device.

Technologies Used

Windows 11
Microsoft 365
iOS, Android
MDM platforms, including MDM (Intune)
Entra ID, Active Directory
Remote Monitoring and Management (RMM) tools
Remote desktop tools
Service Desk ticketing system
Knowledge Base (KB) articles
Standard Operating Procedures (SOPs)

Travel Expectations

Up to 25%

Benefits

401k with company match
Medical, Dental, Vision
Identity Theft Protection
Critical Illness, Accident, Hospital Indemnity
Pregnancy and Parental Leave
Fitness Reimbursement
Educational Assistance
Life, AD&D
Short- and Long-Term Disability
Life Assistance Program

Personal Attributes

Patient Service Mindset: Approaches technical difficulties with patience, respect, and a genuine desire to help.
Steady Technical Composure: Stays calm and methodical when systems fail or priorities compete.
Thoughtful Troubleshooting Judgment: Focuses on underlying causes instead of the quickest apparent answer.
Dependable Personal Ownership: Sees issues through without requiring close supervision.
Clear Empathetic Communication: Listens closely, asks thoughtful questions, and adapts to different technical comfort levels.
Careful Professional Discretion: Handles access, sensitive information, and workplace concerns with restraint and sound boundaries.
Practical Learning Agility: Remains open to changes in tools, systems, and established ways of working.

Key Competencies

Customer Communication: Explains technical information clearly and adapts communication to employees with different technical knowledge levels.
Analytical Writing: Produces clear, accurate technical documentation using appropriate grammar and terminology.
Work Prioritization: Organizes competing requests, maintains accurate service records, follows escalation practices, and collaborates in a fast-paced support environment.
Information Handling: Protects confidential and sensitive information and follows security and access-control requirements.

Physical Demands

Office-Based Work: Primarily performed in an office setting with extended stationary support work using phone, chat, remote tools, and in-person interaction.
Computer and Equipment Use: Frequent typing, reviewing digital and printed information, and handling, configuring, or connecting computer and mobile devices and related equipment.
Movement and Lifting: Frequent standing or walking within the facility, with occasional lifting or carrying of equipment up to 40 pounds and more frequent handling of items up to 10 pounds.
Communication and Interaction: Regular communication with employees and technical contacts via phone, video, chat, and in-person interactions, including during time-sensitive situations.
Manufacturing and Remote Site Exposure: Periodic support visits or deployments (generally no more than one week per month) may involve travel to remote offices and manufacturing areas with elevated noise or other site-specific conditions, requiring adherence to applicable site safety practices.

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3mo ago

Client Relations Technical Support Representatives

AquaComfort Water Group Inc DeLand, FL

DeLand, FL

3mo ago Closed

$17 - $18/hr Full time Channel Partners Client Relations Contact Center

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

AquaComfort Water Group Inc is hiring an on-site Client Relations Technical Support Representative in DeLand, Florida. This role provides technical support and customer service to Solaxx product customers, dealers, and distributors in a fast-paced, detail-oriented environment. The position emphasizes clear communication, multitasking, and effective problem solving, with a clear path for growth within a supportive team and a benefits-rich workplace.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

Provide technical support and troubleshooting via phone and email for Solaxx products.
Respond promptly and courteously to inquiries from owners, dealers, and distributors.
Educate customers on product features, warranty coverage, and troubleshooting procedures.
Process warranty claims and sales orders using designated systems.
Establish and maintain positive relationships with dealers and distributors.
Promote and sell upgrade systems and parts for Solaxx manufactured products.
Prioritize workload effectively and document interactions accurately.
Maintain professionalism and composure in high-stress situations.

Requirements

Minimum 2+ years of technical service support experience in a customer-facing environment.
Impressive communication skills with a commanding phone presence.
Ability to thrive in high-volume, high-stress situations.
Excellent organizational skills and attention to detail.
Proficiency in Windows technology and Microsoft Office suite.

Technologies

Windows
Microsoft Office suite

Experience

Minimum 2+ years of technical service support experience in a customer-facing environment.
Customer support: 1 year (Required)
Phone etiquette: 1 year (Required)

Location and Schedule

Location: DeLand, FL 32724 (Onsite)
Work location: In person
Shift availability: Day Shift (Required)
Ability to commute: DeLand, FL 32724 (Required)
9 am to 5 pm work hours with paid breaks

Compensation and Schedule Details

Pay: $17.00 - $18.00 per hour
Job type: Full-time
Overtime possible based on seasonal volume
Hourly-based full-time position with a commission structure
Competitive pay with room for advancement
Health, vision, and dental insurance available
401k with company matching available

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Support Jobs in DeLand, FL

IT Service Desk Technician

Client Relations Technical Support Representatives

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