Tier 1 IT Helpdesk Technician for MSP

Excellent Networks Inc is seeking a full-time Tier 1 IT Helpdesk Technician to support end users at client locations in El Paso, TX (onsite). This role combines hands-on helpdesk work with direct client interaction, including setup and troubleshooting across workstations, email, cloud services, and printers. You will also manage core Microsoft services such as Active Directory and Exchange Online.

What you’ll get

• Health insurance
• Paid time off
• Retirement plan
• $18.00 to $20.00 per hour
• Full-time role with in-person work location

Key responsibilities

• Install PCs at client locations
• Troubleshoot issues with workstations, email, cloud services, printers, and other technologies used by the company
• Manage Active Directory and Exchange Online
• Set up and troubleshoot network printers and other peripherals
• Diagnose and repair software and hardware issues
• Communicate with end users and internal staff to resolve IT-related issues
• Answer helpdesk calls and log tickets in the helpdesk system

What we need from you

• Associate’s Degree in Information Systems or related field
• 1 year of relevant technical experience
• Strong knowledge of PC desktop support
• Basic level knowledge of server support
• Basic level knowledge of network device support
• Spanish speaking ability
• Excellent verbal and written communication skills
• Ability to work with minimal supervision
• Valid driver’s license and dependable transportation
• Ability to work some nights and weekends as required
• Must be able to lift 50 pounds
• Microsoft Certifications are a plus but not required

Technologies you’ll work with

• Active Directory
• Exchange Online
• Email
• Cloud services
• Network printers

How to apply

Apply on Indeed, and also email [email protected] with a cover letter. Include the subject line: F8 for Safemode. Applications without this subject line will not be reviewed.