Fairfax, VA

Support Jobs in Fairfax, VA

3 jobs found

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4d ago

IT Support/Network Technician

IMG Information Management Group, Inc. Fairfax, VA

Fairfax, VA

4d ago

Full time Cable Installation Computer Skills Desktop Support

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Job Description

IMG Information Management Group, Inc. is hiring an IT Support/Network Technician to help ensure employees can reliably access the systems and connectivity they need. Based in Fairfax, VA on-site, this role blends end-user technology support with hands-on network and cabling work, including travel to support infrastructure and network projects as needed.

You will re-image and deploy workstations, prepare new equipment, troubleshoot issues that cannot be resolved remotely, and maintain accurate asset records. A core part of the position involves installing, terminating, labeling, routing, and certifying copper and fiber cabling in real infrastructure environments, then coordinating with users and technical teams to keep systems secure and dependable.

Responsibilities

Re-image and deploy laptops and desktops using the company standard build process.
Unbox, asset-tag, configure, and/or stage new equipment for new hires.
Wipe, sanitize, and retire old devices according to company procedure.
Maintain up-to-date IT asset inventory, including assets, serial numbers, assignments, and spares.
Respond to in-person help requests and tickets that cannot be resolved remotely.
Replace failed physical hardware such as keyboards, monitors, docks, drives, RAM, and batteries.
Support conference room AV, displays, and video-conferencing equipment.
Set up, support, and troubleshoot printers, scanners, and other office devices.
Assist new hires with first-day setup and walk-throughs as needed.
Maintain labeling, cable maps, and basic network documentation.
Provide end-users with industry best practices.
Support network and IT infrastructure, including during travel.
Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber with ST, SC, and LC fiber connections.
Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify cabling meets required standards.
Work in network closets, server rooms, and other infrastructure environments to perform cable routing, dressing, labeling, patch-panel installation, and backbone cabling work.
Install and configure infrastructure equipment including servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.

Requirements

Clearance: Active Secret or L security clearance.
Working knowledge of Windows and basic familiarity with macOS.
Experience re-imaging, configuring, and deploying computers using established build procedures.
Ability to prepare equipment for new hires, including asset tagging, staging, setup, and verification of required access and connectivity.
Knowledge of equipment lifecycle practices, including device wiping, sanitization, retirement, and adherence to company security procedures.
Ability to maintain accurate IT asset inventories, serial numbers, equipment assignments, and spare-equipment records.
Experience providing in-person technical support, troubleshooting end-user issues, and documenting work in a ticketing system.
Understanding of basic networking: IP addressing, DHCP, DNS, switches vs. routers.
Comfortable with hardware such as opening machines, swapping components, and diagnosing physical faults.
Reliable and organized, able to manage your own task list.
Ability to lift up to 40 lbs, work at heights on a ladder, and spend time crawling, kneeling, and working in tight spaces including ceilings, under desks, and in closets.
5+ years’ experience in cabling or network technician work.
Qualified to install, terminate, and conduct certification testing of Category 3, 5e, 6, and 6a UTP cable and multimode or single-mode fiber cable.
Knowledge applying ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, and NFPA 70.
Proficient with Fluke DSX-8000 copper/fiber tester and Fluke OFP-100-QI OptiFiber Pro optical time domain reflectometer.
Ability to write and speak clearly and concisely about technical topics.

Technologies

Windows, macOS
Fluke DSX-8000, Fluke OFP-100-QI OptiFiber Pro
ST, SC, LC, CAT 5, CAT 5e, CAT 6, CAT 6a, UTP, Multimode fiber, Single-mode fiber
PowerShell, Intune, Autopilot, Jamf, MDT, SCCM
Microsoft 365, Entra ID, Active Directory
ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, NFPA 70

Benefits

Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
401(k) Retirement Plan with Generous Company Match
Health Savings Account (HSA)
Supplemental Benefits
Paid Time Off and Paid Federal Holidays
Professional Development and Training Assistance

Desired Skills

CompTIA Security+, CompTIA A+, or Network+
Experience with imaging or MDM tools (Intune, Autopilot, Jamf, MDT, SCCM)
Familiarity with Microsoft 365, Entra ID/Active Directory, and ticketing systems
Basic scripting (PowerShell) or interest in learning

Travel (20-30%)

Support network and IT infrastructure at locations such as Washington, DC; Pittsburgh, PA; and Albany, NY.
Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections.
Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify cabling meets required standards.
Work in network closets and server rooms performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work.
Install and configure infrastructure equipment such as servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.

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2mo ago

Lead IT Support Technician (Network/Telecom Analyst II)

Fairfax County Government Fairfax, VA

Fairfax, VA

2mo ago Closed

$77k - $135k/yr Full time Active Directory End User Support Endpoint Management

This position is no longer accepting applications (closed Sep 9, 2026).

Job Description

Fairfax County Government is seeking a Lead IT Support Technician to support the DPWES Workplace IT Service Desk and provide senior Tier II to Tier III end-user support for the Capital Facilities (CAP) division. This onsite role in Fairfax, VA includes Windows and Active Directory administration, service desk leadership, and coordination with other IT teams to maintain reliable workplace technology.

Role Summary

As the primary IT support contact for CAP, you will administer and maintain Windows and Active Directory environments, resolve a range of end-user and connectivity issues, and coordinate incident resolution and planned upgrades with the Department of Information Technology (DIT). You will also serve as CAP’s Information Security Coordinator and support the IT Support Manager with process improvements and documentation.

Key Responsibilities

Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
Administer Active Directory, including users, groups, domains, distribution lists, shared mailboxes, and network shares, using SCCM and Windows administration tools.
Deliver service desk support by resolving application, PC, software, mobile device, printer, and connectivity issues while maintaining timely and accurate ticket management in ServiceNow and using strong written and verbal communication.
Diagnose hardware and software problems, implement solutions, and escalate or coordinate with other IT groups to ensure timely resolution.
Build deep subject matter expertise of DPWES Capital Facilities (CAP) to define hardware and software solutions, provide proposals and recommendations, and lead or coordinate implementations.
Act as CAP’s Information Security Coordinator by leading policy compliance, serving as the primary security contact, and administering user security training.
Partner with other Lead IT Support Technicians and manage vendor relationships to support Windows server and application administration, coordinating with users and IT staff on changes and new releases.
Serve as an IT liaison to DIT for incident resolution, upgrades, patches, and other IT initiatives, ensuring communication and coordination between DPWES and DIT.
Support the IT Support Manager with developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.

Required Qualifications

Associate degree in computer science, electrical engineering, electronics, or a related field plus three years of network and/or telecommunications experience; or a bachelor’s degree in such fields plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
Valid driver’s license.
Successful completion of a criminal background and driving record check to the satisfaction of the employer.

Preferred Qualifications

Bachelor’s degree or equivalent in IT, computer science, management information systems, or a related field from an accredited university.
Windows Server 2025 operating system administration experience.
Minimum four years of Service Desk experience providing hands-on PC, software, and peripheral support to end-users, specifically Microsoft Office products.
Experience with scripting and PowerShell.
Strong proficiency supporting Windows 11, Microsoft Office Suite (including Teams), basic networking concepts, iOS, and Dell PC hardware.
Relevant certifications such as CompTIA A+, CompTIA Security+, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
Demonstrated experience administering, installing, configuring, and supporting applications or systems.
Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects and construction environments.
Experience with asset management, including inventory control and PC replacement cycles.
Experience establishing and maintaining vendor relationships.

Technologies

Windows PCs, Active Directory, SCCM, Windows administration tools, ServiceNow, Service Desk
Windows Server 2025, Windows 11, PowerShell
Microsoft Office Suite, Microsoft Teams, Microsoft 365 Endpoint Administrator
CompTIA A+, CompTIA Security+, iOS, Dell PC hardware
Windows Server and Windows-based application systems
PC and software asset management controls

Schedule, Travel, and Emergency Essential Requirements

Travel between different work locations throughout Fairfax County is required.
Participation in an on-call rotation is required to support occasional critical events.
May involve after-hours remote or on-site response.
This position is designated as emergency essential personnel and may require response during inclement weather or emergency situations.
May require work on weekends and holidays.

Physical Requirements

Ability to shelve materials at all height levels.
Ability to stoop, bend, and reach.
Ability to travel to various locations throughout Fairfax County.
Ability to move computer components (maximum weight 30 pounds).
All duties performed with or without reasonable accommodations.

Compensation and Education

Salary: USD 76,983 - 134,721 per year
Minimum experience: 1 years
Education: Associate degree or bachelor’s degree in a related field

Benefits

Defined-benefit retirement plan
Medical, life, and disability insurance
Paid leave
Tuition reimbursement
Reasonable accommodations for individuals with disabilities
LiveWell Program

Selection Procedure

Panel interview and may include an exercise.

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4mo ago

Help Desk Support (End User Support 1)

HII Fairfax, VA

Fairfax, VA

4mo ago Closed

$45k - $45k/yr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

The onsite Help Desk Support Technician role supports USPS operations in Fair Lakes, Fairfax, VA, delivering Tier 1–2 end-user assistance and managing incident tickets to resolution.

Responsibilities

Provide Tier 1 and Tier 2 help desk support by handling requests via phone, email, or other channels and creating incident tickets.
Troubleshoot hardware, software, and network connectivity issues, transferring or escalating problems as appropriate.
Monitor open incidents and manage incident tickets through to resolution and closure.
Verify that laptops and sorting equipment are properly configured and that software is up to date before closing tickets.
Utilize the ordering system to procure and track replacement parts, following up until issues are resolved.
Follow Knowledgebase articles to troubleshoot, resolve, and escalate incidents as needed.
Analyze data and log files to identify root causes and document findings in the ticket, including relevant KB references.
Document clear, concise facts in tickets using the 3C concept – Concern, Cause, and Correction.
Collaborate with other technical support groups via bridge calls, email, and instant messaging, escalating when necessary.

Requirements

0 years of experience with a Bachelor’s degree in a related field; or a High School Diploma or equivalent with four years of relevant experience.
Knowledge of troubleshooting hardware, software, and network connectivity issues.
Experience working cooperatively in a team environment with other support groups via phone, email, and messaging chat tools.
Strong oral and written communication skills for incident ticket documentation across interactions including phone, email, in-person, and other formats.
Schedule flexibility to support a work schedule that includes weekends and holidays.
Ability to obtain and maintain a USPS Sensitive Clearance.
U.S. Citizenship or Green Card holder with residence in the United States for at least five years.
No travel outside the United States for more than 180 days in the last five years.
All candidates will be subject to a pre-employment background investigation per HII requirements.
Background in computer operations.
Knowledge of computer hardware, software, networking, and troubleshooting.
Ability to verify data transmission and perform data analysis.

Benefits

Comprehensive medical, dental, and vision plans with strong option choices.
Wellness resources and employee assistance programs.
401(k) savings plan options with planning tools.
Life insurance coverage.
Employee discounts.
Paid holidays and paid time off.
Tuition reimbursement and scholarships for early childhood and post-secondary education.
Potential bonuses or other non-recurrent compensation may be offered.

Leadership Mindset at HII – Mission Technologies

Know and Grow Your People – Commit to learning and supporting team success.
Build Relationships – Communicate openly, collaborate well, and build trust.
Take Ownership – Deliver on commitments and take pride in your work.
Customer First – Focus on the mission and those we serve.
Shape the Future – Bring ideas, curiosity, and continuous improvement.
Act with Urgency – Take initiative and follow through with purpose.

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Support Jobs in Fairfax, VA

IT Support/Network Technician

Lead IT Support Technician (Network/Telecom Analyst II)

Help Desk Support (End User Support 1)

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