Fairfax, VA

Support Jobs in Fairfax, VA

2 jobs found

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30d ago

Lead IT Support Technician (Network/Telecom Analyst II)

Fairfax County Government Fairfax, VA

Fairfax, VA

30d ago Closed

$77k - $135k/yr Full time Active Directory End User Support Endpoint Management

This position is no longer accepting applications (closed Sep 9, 2026).

Job Description

Fairfax County Government is seeking a Lead IT Support Technician to support the DPWES Workplace IT Service Desk and provide senior Tier II to Tier III end-user support for the Capital Facilities (CAP) division. This onsite role in Fairfax, VA includes Windows and Active Directory administration, service desk leadership, and coordination with other IT teams to maintain reliable workplace technology.

Role Summary

As the primary IT support contact for CAP, you will administer and maintain Windows and Active Directory environments, resolve a range of end-user and connectivity issues, and coordinate incident resolution and planned upgrades with the Department of Information Technology (DIT). You will also serve as CAP’s Information Security Coordinator and support the IT Support Manager with process improvements and documentation.

Key Responsibilities

Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
Administer Active Directory, including users, groups, domains, distribution lists, shared mailboxes, and network shares, using SCCM and Windows administration tools.
Deliver service desk support by resolving application, PC, software, mobile device, printer, and connectivity issues while maintaining timely and accurate ticket management in ServiceNow and using strong written and verbal communication.
Diagnose hardware and software problems, implement solutions, and escalate or coordinate with other IT groups to ensure timely resolution.
Build deep subject matter expertise of DPWES Capital Facilities (CAP) to define hardware and software solutions, provide proposals and recommendations, and lead or coordinate implementations.
Act as CAP’s Information Security Coordinator by leading policy compliance, serving as the primary security contact, and administering user security training.
Partner with other Lead IT Support Technicians and manage vendor relationships to support Windows server and application administration, coordinating with users and IT staff on changes and new releases.
Serve as an IT liaison to DIT for incident resolution, upgrades, patches, and other IT initiatives, ensuring communication and coordination between DPWES and DIT.
Support the IT Support Manager with developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.

Required Qualifications

Associate degree in computer science, electrical engineering, electronics, or a related field plus three years of network and/or telecommunications experience; or a bachelor’s degree in such fields plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
Valid driver’s license.
Successful completion of a criminal background and driving record check to the satisfaction of the employer.

Preferred Qualifications

Bachelor’s degree or equivalent in IT, computer science, management information systems, or a related field from an accredited university.
Windows Server 2025 operating system administration experience.
Minimum four years of Service Desk experience providing hands-on PC, software, and peripheral support to end-users, specifically Microsoft Office products.
Experience with scripting and PowerShell.
Strong proficiency supporting Windows 11, Microsoft Office Suite (including Teams), basic networking concepts, iOS, and Dell PC hardware.
Relevant certifications such as CompTIA A+, CompTIA Security+, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
Demonstrated experience administering, installing, configuring, and supporting applications or systems.
Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects and construction environments.
Experience with asset management, including inventory control and PC replacement cycles.
Experience establishing and maintaining vendor relationships.

Technologies

Windows PCs, Active Directory, SCCM, Windows administration tools, ServiceNow, Service Desk
Windows Server 2025, Windows 11, PowerShell
Microsoft Office Suite, Microsoft Teams, Microsoft 365 Endpoint Administrator
CompTIA A+, CompTIA Security+, iOS, Dell PC hardware
Windows Server and Windows-based application systems
PC and software asset management controls

Schedule, Travel, and Emergency Essential Requirements

Travel between different work locations throughout Fairfax County is required.
Participation in an on-call rotation is required to support occasional critical events.
May involve after-hours remote or on-site response.
This position is designated as emergency essential personnel and may require response during inclement weather or emergency situations.
May require work on weekends and holidays.

Physical Requirements

Ability to shelve materials at all height levels.
Ability to stoop, bend, and reach.
Ability to travel to various locations throughout Fairfax County.
Ability to move computer components (maximum weight 30 pounds).
All duties performed with or without reasonable accommodations.

Compensation and Education

Salary: USD 76,983 - 134,721 per year
Minimum experience: 1 years
Education: Associate degree or bachelor’s degree in a related field

Benefits

Defined-benefit retirement plan
Medical, life, and disability insurance
Paid leave
Tuition reimbursement
Reasonable accommodations for individuals with disabilities
LiveWell Program

Selection Procedure

Panel interview and may include an exercise.

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3mo ago

Help Desk Support (End User Support 1)

HII Fairfax, VA

Fairfax, VA

3mo ago Closed

$45k - $45k/yr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

The onsite Help Desk Support Technician role supports USPS operations in Fair Lakes, Fairfax, VA, delivering Tier 1–2 end-user assistance and managing incident tickets to resolution.

Responsibilities

Provide Tier 1 and Tier 2 help desk support by handling requests via phone, email, or other channels and creating incident tickets.
Troubleshoot hardware, software, and network connectivity issues, transferring or escalating problems as appropriate.
Monitor open incidents and manage incident tickets through to resolution and closure.
Verify that laptops and sorting equipment are properly configured and that software is up to date before closing tickets.
Utilize the ordering system to procure and track replacement parts, following up until issues are resolved.
Follow Knowledgebase articles to troubleshoot, resolve, and escalate incidents as needed.
Analyze data and log files to identify root causes and document findings in the ticket, including relevant KB references.
Document clear, concise facts in tickets using the 3C concept – Concern, Cause, and Correction.
Collaborate with other technical support groups via bridge calls, email, and instant messaging, escalating when necessary.

Requirements

0 years of experience with a Bachelor’s degree in a related field; or a High School Diploma or equivalent with four years of relevant experience.
Knowledge of troubleshooting hardware, software, and network connectivity issues.
Experience working cooperatively in a team environment with other support groups via phone, email, and messaging chat tools.
Strong oral and written communication skills for incident ticket documentation across interactions including phone, email, in-person, and other formats.
Schedule flexibility to support a work schedule that includes weekends and holidays.
Ability to obtain and maintain a USPS Sensitive Clearance.
U.S. Citizenship or Green Card holder with residence in the United States for at least five years.
No travel outside the United States for more than 180 days in the last five years.
All candidates will be subject to a pre-employment background investigation per HII requirements.
Background in computer operations.
Knowledge of computer hardware, software, networking, and troubleshooting.
Ability to verify data transmission and perform data analysis.

Benefits

Comprehensive medical, dental, and vision plans with strong option choices.
Wellness resources and employee assistance programs.
401(k) savings plan options with planning tools.
Life insurance coverage.
Employee discounts.
Paid holidays and paid time off.
Tuition reimbursement and scholarships for early childhood and post-secondary education.
Potential bonuses or other non-recurrent compensation may be offered.

Leadership Mindset at HII – Mission Technologies

Know and Grow Your People – Commit to learning and supporting team success.
Build Relationships – Communicate openly, collaborate well, and build trust.
Take Ownership – Deliver on commitments and take pride in your work.
Customer First – Focus on the mission and those we serve.
Shape the Future – Bring ideas, curiosity, and continuous improvement.
Act with Urgency – Take initiative and follow through with purpose.

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Support Jobs in Fairfax, VA

Lead IT Support Technician (Network/Telecom Analyst II)

Help Desk Support (End User Support 1)

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