IT Support/Network Technician

IMG Information Management Group, Inc. is hiring an IT Support/Network Technician to help ensure employees can reliably access the systems and connectivity they need. Based in Fairfax, VA on-site, this role blends end-user technology support with hands-on network and cabling work, including travel to support infrastructure and network projects as needed.

You will re-image and deploy workstations, prepare new equipment, troubleshoot issues that cannot be resolved remotely, and maintain accurate asset records. A core part of the position involves installing, terminating, labeling, routing, and certifying copper and fiber cabling in real infrastructure environments, then coordinating with users and technical teams to keep systems secure and dependable.

Responsibilities

• Re-image and deploy laptops and desktops using the company standard build process.
• Unbox, asset-tag, configure, and/or stage new equipment for new hires.
• Wipe, sanitize, and retire old devices according to company procedure.
• Maintain up-to-date IT asset inventory, including assets, serial numbers, assignments, and spares.
• Respond to in-person help requests and tickets that cannot be resolved remotely.
• Replace failed physical hardware such as keyboards, monitors, docks, drives, RAM, and batteries.
• Support conference room AV, displays, and video-conferencing equipment.
• Set up, support, and troubleshoot printers, scanners, and other office devices.
• Assist new hires with first-day setup and walk-throughs as needed.
• Maintain labeling, cable maps, and basic network documentation.
• Provide end-users with industry best practices.
• Support network and IT infrastructure, including during travel.
• Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber with ST, SC, and LC fiber connections.
• Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify cabling meets required standards.
• Work in network closets, server rooms, and other infrastructure environments to perform cable routing, dressing, labeling, patch-panel installation, and backbone cabling work.
• Install and configure infrastructure equipment including servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
• Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.

Requirements

• Clearance: Active Secret or L security clearance.
• Working knowledge of Windows and basic familiarity with macOS.
• Experience re-imaging, configuring, and deploying computers using established build procedures.
• Ability to prepare equipment for new hires, including asset tagging, staging, setup, and verification of required access and connectivity.
• Knowledge of equipment lifecycle practices, including device wiping, sanitization, retirement, and adherence to company security procedures.
• Ability to maintain accurate IT asset inventories, serial numbers, equipment assignments, and spare-equipment records.
• Experience providing in-person technical support, troubleshooting end-user issues, and documenting work in a ticketing system.
• Understanding of basic networking: IP addressing, DHCP, DNS, switches vs. routers.
• Comfortable with hardware such as opening machines, swapping components, and diagnosing physical faults.
• Reliable and organized, able to manage your own task list.
• Ability to lift up to 40 lbs, work at heights on a ladder, and spend time crawling, kneeling, and working in tight spaces including ceilings, under desks, and in closets.
• 5+ years’ experience in cabling or network technician work.
• Qualified to install, terminate, and conduct certification testing of Category 3, 5e, 6, and 6a UTP cable and multimode or single-mode fiber cable.
• Knowledge applying ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, and NFPA 70.
• Proficient with Fluke DSX-8000 copper/fiber tester and Fluke OFP-100-QI OptiFiber Pro optical time domain reflectometer.
• Ability to write and speak clearly and concisely about technical topics.

Technologies

• Windows, macOS
• Fluke DSX-8000, Fluke OFP-100-QI OptiFiber Pro
• ST, SC, LC, CAT 5, CAT 5e, CAT 6, CAT 6a, UTP, Multimode fiber, Single-mode fiber
• PowerShell, Intune, Autopilot, Jamf, MDT, SCCM
• Microsoft 365, Entra ID, Active Directory
• ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, NFPA 70

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Generous Company Match
• Health Savings Account (HSA)
• Supplemental Benefits
• Paid Time Off and Paid Federal Holidays
• Professional Development and Training Assistance

Desired Skills

• CompTIA Security+, CompTIA A+, or Network+
• Experience with imaging or MDM tools (Intune, Autopilot, Jamf, MDT, SCCM)
• Familiarity with Microsoft 365, Entra ID/Active Directory, and ticketing systems
• Basic scripting (PowerShell) or interest in learning

Travel (20-30%)

• Support network and IT infrastructure at locations such as Washington, DC; Pittsburgh, PA; and Albany, NY.
• Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections.
• Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify cabling meets required standards.
• Work in network closets and server rooms performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work.
• Install and configure infrastructure equipment such as servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
• Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.