Tier 1 Helpdesk Associate

Olsten Staffing is hiring a Tier 1 Helpdesk Associate in Florence, SC for an onsite role Monday through Friday, 8:00 AM to 5:00 PM. If you enjoy helping customers and solving everyday technical issues, this position combines hands-on troubleshooting with structured ticket management and clear documentation.

What you’ll do

You will be the first point of contact for incoming customer concerns, providing technical support over calls and helping move issues through the support process.

• Answer incoming customer calls and provide technical support
• Create and update support tickets accurately
• Perform basic hardware and software troubleshooting
• Deliver exceptional customer service
• Escalate issues when necessary
• Maintain detailed records and documentation
• Collaborate with team members to resolve customer concerns

What you bring

• Some IT experience or education in a related field required
• Strong customer service and communication skills
• Excellent problem-solving and critical thinking abilities
• Attention to detail and strong organizational skills
• Ability to multitask in a fast-paced environment
• Reliable and professional work ethic

Compensation

$18.00 per hour

Benefits and support

Olsten offers a comprehensive benefits package designed to support your health, coverage, and time away from work.

• Full benefits package
• 401-k and 401K plan
• Long term and short term disability
• Medical, Dental, and Vision
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
• Holiday pay where applicable