Gainesville, FL

Support Jobs in Gainesville, FL

2 jobs found

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30d ago

IT Desktop Support Analyst

UF Health Gainesville, FL

Gainesville, FL

30d ago Closed

Full time Application Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 23, 2026).

Job Description

UF Health is seeking an onsite IT Desktop Support Analyst to support end users across desktop environments in Gainesville, FL. In this role, you will troubleshoot and resolve hardware, software, and network issues to help minimize downtime while keeping desktop systems secure and running efficiently.

The position focuses on hands-on desktop support, routine maintenance, and collaboration with IT teams when issues require deeper investigation. You will also assist with user account and access management in line with organizational policies and maintain up-to-date antivirus protection.

What you will do

Provide technical support to end users by troubleshooting hardware, software, and network issues.
Install, configure, and maintain desktop computers, peripherals, and software applications.
Help users resolve technical problems and provide guidance on IT best practices.
Manage user accounts and system access according to organizational policies.
Maintain system security by monitoring and updating antivirus software.
Document support activities and collaborate with IT teams to resolve complex issues.
Perform routine system maintenance to support optimal desktop performance.

What you bring

College graduate with an AA or AS degree in Computer Science or a related field (preferred).
1+ years of experience providing technical support for desktop systems.
Knowledge of hardware, software, and network troubleshooting.
Experience managing user accounts and access rights.
Ability to document support activities and collaborate with IT teams.
Familiarity with antivirus software and system maintenance.
Knowledge of desktop hardware, software, and peripherals in a networked environment (required).
Familiarity with healthcare information systems (preferred).
Industry-standard technical certifications including A+, Microsoft, Asset Management, and Apple (required).
Warehouse or supply chain experience.

Work setup

Location: Gainesville, FL (onsite)
Work style: Onsite with some travel needs to other UF facilities
Schedule: Full-Time (1.0 FTE)

Tools and technologies

Antivirus software
A+
Microsoft
Asset Management
Apple

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1mo ago

IT Support Specialist

The Collier Companies Gainesville, FL

Gainesville, FL

1mo ago Closed

Full time Device Management End User Support Endpoint Management

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

The Collier Companies seeks an on-site IT Support Specialist in Gainesville, FL to deliver advanced Level II/III technical support to end users and enterprise systems. The role serves as an escalation resource, supporting Microsoft 365 and Azure environments, endpoint provisioning and security through Microsoft Intune, and enterprise application support.

On-site Responsibilities

Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
Use Zendesk to document incidents, service requests, asset tracking, and resolution details
Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
Maintain technical documentation, knowledge base articles, and standard operating procedures
Monitor ticket queues and help ensure service level expectations are met
Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Required Qualifications

Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
Strong technical knowledge of Windows 10 and Windows 11 administration and troubleshooting
Strong technical knowledge of Microsoft Intune / Endpoint Manager
Strong technical knowledge of Azure Active Directory (Entra ID)
Strong technical knowledge of Microsoft 365 administration and support
Strong technical knowledge of desktop imaging, software deployment, and endpoint configuration
Experience supporting macOS devices in a business environment
Experience utilizing Zendesk or similar ITSM/ticketing platforms
Understanding of Active Directory, group policy, account administration, and endpoint security best practices
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
Strong analytical, troubleshooting, and problem-solving abilities
Excellent written and verbal communication skills
Demonstrated commitment to delivering exceptional customer service and end-user support
Associate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required
Must be a U.S. Citizen; this is not a sponsorship role

Preferred Qualifications

Experience with endpoint protection and vulnerability management solutions
Experience supporting hybrid and remote workforce environments
Familiarity with scripting or automation tools such as PowerShell is a plus
Experience working within structured ITIL or service management environments

Certifications

Highly desired: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, Azure Fundamentals or Azure Administrator Associate
Desired: CompTIA A+, CompTIA Network+, CompTIA Security+

Benefits

401k match of 100% of your contribution up to 10% of your gross income
Up to 24 days off during your first year with an annual increase
Stylish TCC logo attire provided
Comprehensive medical, dental & vision insurance
Group & supplemental life insurance policy options
Healthcare reimbursement account & legal services insurance
Career growth opportunities
Industry education opportunities

Work Environment

Full-time onsite position
Rotating weekly on-call schedule for after-hours support and incident response is required
Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution
Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

Technologies

Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Azure, Azure Active Directory (Entra ID)
Microsoft Intune, Endpoint Manager
Windows 10, Windows 11, macOS
Zendesk, ITSM
Active Directory, group policy
TCP/IP, DNS, DHCP, VPN, MFA

Company Culture and Values

Fast-growing organization with a professional attitude and strong team spirit
Commitment to training, honoring achievements, and promoting from within
Recognition of team members as a foundation for success and focus on supporting members in becoming their best selves
External mission focused on making your home the heart of the business
Stewardship, collaboration, and mutual support to achieve company missions
Principles aligned with “The 7 Habits of Highly Effective People” by Stephen Covey
Ongoing learning through sponsor book clubs, training, and mentorship, including an internal program called Collier College
CANI (Constant & Never-Ending Improvement) and I&R (Initiative & Resourcefulness) to implement efficient and effective solutions
Privately owned and in business since the 1970s, currently owning and managing over 12,000 apartment homes

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Support Jobs in Gainesville, FL

IT Desktop Support Analyst

IT Support Specialist

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