Support Jobs in Gainesville, FL

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IT Support Specialist

The Collier Companies Gainesville, FL

Gainesville, FL

Today

Full time Device Management End User Support Endpoint Management

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Job Description

The Collier Companies seeks an on-site IT Support Specialist in Gainesville, FL to deliver advanced Level II/III technical support to end users and enterprise systems. The role serves as an escalation resource, supporting Microsoft 365 and Azure environments, endpoint provisioning and security through Microsoft Intune, and enterprise application support.

On-site Responsibilities

Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
Use Zendesk to document incidents, service requests, asset tracking, and resolution details
Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
Maintain technical documentation, knowledge base articles, and standard operating procedures
Monitor ticket queues and help ensure service level expectations are met
Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Required Qualifications

Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
Strong technical knowledge of Windows 10 and Windows 11 administration and troubleshooting
Strong technical knowledge of Microsoft Intune / Endpoint Manager
Strong technical knowledge of Azure Active Directory (Entra ID)
Strong technical knowledge of Microsoft 365 administration and support
Strong technical knowledge of desktop imaging, software deployment, and endpoint configuration
Experience supporting macOS devices in a business environment
Experience utilizing Zendesk or similar ITSM/ticketing platforms
Understanding of Active Directory, group policy, account administration, and endpoint security best practices
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
Strong analytical, troubleshooting, and problem-solving abilities
Excellent written and verbal communication skills
Demonstrated commitment to delivering exceptional customer service and end-user support
Associate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required
Must be a U.S. Citizen; this is not a sponsorship role

Preferred Qualifications

Experience with endpoint protection and vulnerability management solutions
Experience supporting hybrid and remote workforce environments
Familiarity with scripting or automation tools such as PowerShell is a plus
Experience working within structured ITIL or service management environments

Certifications

Highly desired: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, Azure Fundamentals or Azure Administrator Associate
Desired: CompTIA A+, CompTIA Network+, CompTIA Security+

Benefits

401k match of 100% of your contribution up to 10% of your gross income
Up to 24 days off during your first year with an annual increase
Stylish TCC logo attire provided
Comprehensive medical, dental & vision insurance
Group & supplemental life insurance policy options
Healthcare reimbursement account & legal services insurance
Career growth opportunities
Industry education opportunities

Work Environment

Full-time onsite position
Rotating weekly on-call schedule for after-hours support and incident response is required
Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution
Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

Technologies

Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Azure, Azure Active Directory (Entra ID)
Microsoft Intune, Endpoint Manager
Windows 10, Windows 11, macOS
Zendesk, ITSM
Active Directory, group policy
TCP/IP, DNS, DHCP, VPN, MFA

Company Culture and Values

Fast-growing organization with a professional attitude and strong team spirit
Commitment to training, honoring achievements, and promoting from within
Recognition of team members as a foundation for success and focus on supporting members in becoming their best selves
External mission focused on making your home the heart of the business
Stewardship, collaboration, and mutual support to achieve company missions
Principles aligned with “The 7 Habits of Highly Effective People” by Stephen Covey
Ongoing learning through sponsor book clubs, training, and mentorship, including an internal program called Collier College
CANI (Constant & Never-Ending Improvement) and I&R (Initiative & Resourcefulness) to implement efficient and effective solutions
Privately owned and in business since the 1970s, currently owning and managing over 12,000 apartment homes

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