IT Support Specialist

The Collier Companies seeks an on-site IT Support Specialist in Gainesville, FL to deliver advanced Level II/III technical support to end users and enterprise systems. The role serves as an escalation resource, supporting Microsoft 365 and Azure environments, endpoint provisioning and security through Microsoft Intune, and enterprise application support.

On-site Responsibilities

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
• Use Zendesk to document incidents, service requests, asset tracking, and resolution details
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
• Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Monitor ticket queues and help ensure service level expectations are met
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Required Qualifications

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
• Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
• Strong technical knowledge of Windows 10 and Windows 11 administration and troubleshooting
• Strong technical knowledge of Microsoft Intune / Endpoint Manager
• Strong technical knowledge of Azure Active Directory (Entra ID)
• Strong technical knowledge of Microsoft 365 administration and support
• Strong technical knowledge of desktop imaging, software deployment, and endpoint configuration
• Experience supporting macOS devices in a business environment
• Experience utilizing Zendesk or similar ITSM/ticketing platforms
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Demonstrated commitment to delivering exceptional customer service and end-user support
• Associate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required
• Must be a U.S. Citizen; this is not a sponsorship role

Preferred Qualifications

• Experience with endpoint protection and vulnerability management solutions
• Experience supporting hybrid and remote workforce environments
• Familiarity with scripting or automation tools such as PowerShell is a plus
• Experience working within structured ITIL or service management environments

Certifications

• Highly desired: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, Azure Fundamentals or Azure Administrator Associate
• Desired: CompTIA A+, CompTIA Network+, CompTIA Security+

Benefits

• 401k match of 100% of your contribution up to 10% of your gross income
• Up to 24 days off during your first year with an annual increase
• Stylish TCC logo attire provided
• Comprehensive medical, dental & vision insurance
• Group & supplemental life insurance policy options
• Healthcare reimbursement account & legal services insurance
• Career growth opportunities
• Industry education opportunities

Work Environment

• Full-time onsite position
• Rotating weekly on-call schedule for after-hours support and incident response is required
• Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution
• Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

Technologies

• Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
• Azure, Azure Active Directory (Entra ID)
• Microsoft Intune, Endpoint Manager
• Windows 10, Windows 11, macOS
• Zendesk, ITSM
• Active Directory, group policy
• TCP/IP, DNS, DHCP, VPN, MFA

Company Culture and Values

• Fast-growing organization with a professional attitude and strong team spirit
• Commitment to training, honoring achievements, and promoting from within
• Recognition of team members as a foundation for success and focus on supporting members in becoming their best selves
• External mission focused on making your home the heart of the business
• Stewardship, collaboration, and mutual support to achieve company missions
• Principles aligned with “The 7 Habits of Highly Effective People” by Stephen Covey
• Ongoing learning through sponsor book clubs, training, and mentorship, including an internal program called Collier College
• CANI (Constant & Never-Ending Improvement) and I&R (Initiative & Resourcefulness) to implement efficient and effective solutions
• Privately owned and in business since the 1970s, currently owning and managing over 12,000 apartment homes