Hauppauge, NY

Support Jobs in Hauppauge, NY

2 jobs found

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15d ago

Technical Support Representative

Amico Hauppauge, NY

Hauppauge, NY

15d ago

$23 - $27/hr Full time Automation Control Systems Engineering

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Job Description

This on-site Technical Support Representative role at Amico in Hauppauge, NY focuses on medical gas systems, delivering installation, maintenance, and troubleshooting support to ensure performance and regulatory compliance.

Responsibilities

Provide technical assistance for the installation, upkeep, and troubleshooting of medical gas systems.
Collaborate with sales teams, project managers, and customers to evaluate requirements and deliver tailored solutions.
Create system layouts, schematics, and technical specifications.
Ensure designs comply with NFPA 99, ASSE 6010, and all applicable local, state, and federal regulations.
Assist and oversee system installation and commissioning to verify performance and safety standards.
Deliver customer training and ongoing technical support regarding system operation and maintenance.
Maintain awareness of industry trends and advancements in medical gas technologies.

Requirements

Mechanical Engineering degree.
Electrical Engineering degree is preferred but not required, or other related technical field may be considered.
Hands-on experience with the design, installation, and maintenance of medical gas systems.
Strong troubleshooting and problem-solving abilities.
Experience with electronics and PLC programming is preferred.
Excellent communication and teamwork skills.
Must reside on Long Island, NY.

Technologies

PLC programming

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location

On-site role based in Hauppauge, NY.

Pay

USD 23.00 - 27.00 per hour

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21d ago

A/V Technical Support Representative

IVCi, LLC Hauppauge, NY

Hauppauge, NY

21d ago

$29 - $39/hr Full time Active Directory Application Support AV Equipment

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Job Description

IVCi, LLC is seeking an on-site A/V Technical Support Representative in Hauppauge, NY to join its support organization. This role centers on deep technical troubleshooting for escalated incidents spanning the Managed Video Network, deployed A/V and video conferencing equipment, and web video applications, all with a strong focus on customer service within a technical team environment.

Position Details

Location: Hauppauge, NY (onsite)
Compensation: USD 29 - 39 per hour

Responsibilities

Troubleshoot technical issues presented by customers.
Log all activities related to customer issues accurately, keeping problem tickets up to date.
Coordinate complex problems to resolution using resources such as vendors, manufacturers, internal technicians, and documentation.
Ensure timely closure of all assigned problems.
Apply systematic remote troubleshooting to expedite isolation of root causes and identify appropriate fixes.
Demonstrate excellent customer service in all client interactions.
Process customer repair requests by coordinating with vendors and manufacturers (RMA processing).
Maintain documentation to assist the technical support group, including troubleshooting scripts and general documentation.
Coordinate resources for technical dispatches including programming, engineering, and third-party manufacturer support.
Maintain an accurate customer asset database.
Conduct video test calls with clients as requested.
Provide customer and IVCi training and support as required.

Requirements

Teamwork and cooperative mindset.
Willingness to take on new tasks openly.
Flexibility and ability to multitask effectively.
Holiday shifts may be required on occasion.
Other duties as needed, including backfilling roles, vacation coverage, project work, off-hours work as required.

Technologies

IVCi Managed Video Network
Webex
Zoom
Microsoft Teams
Active Directory
CUCM (Cisco Unified Communications Manager)
One Beyond Camera systems

About IVCi

IVCi is a leader in the Unified Communications, Collaboration and Audio Visual Integration industries. The company serves corporate, educational, and government markets across the United States and beyond, focusing on achieving the desired end user experience while adapting to new technologies as part of its growth strategy.

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Support Jobs in Hauppauge, NY

Technical Support Representative

A/V Technical Support Representative

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