Support Jobs in Helena, MT

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Technical Support Associate

AirCorps Aviation Helena, MT

Helena, MT

Today

$23+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

AirCorps Aviation offers a supportive, mission-focused environment where you can help preserve aviation history while growing your technical and customer service skills. This onsite role in Helena, MT includes competitive compensation at $23/hour and benefits designed for long-term wellbeing, including health, dental, a health savings account, paid time off, retirement planning, and 401(k) with matching.

You will join a high-performance team that values a positive attitude, openness to feedback, and proactive problem-solving. The day-to-day work blends responsive customer support with hands-on digitization and ongoing support for digital assets tied to historic aviation resources.

Responsibilities

Answer general questions and handle inquiries related to the AirCorps Library website with an upbeat, helpful approach.
Respond to phone calls and emails in a customer service capacity.
Complete small to medium-sized digitization projects including aircraft manuals, documents, engineering drawings, and microfilm using scanning equipment and software.
Review and edit digitized files to support image quality, while following file naming conventions.
Perform ongoing website maintenance tasks to support the AirCorps Library site.
Assist the AirCorps Library Lead with marketing materials such as blog posts, articles, email blasts, and social media campaigns.
Maintain a safe work environment by following established guidelines, using proper PPE, and identifying potential hazards.
Apply on-the-job training to expand skills and improve versatility.
Maintain flexibility for short-term travel to complete off-site digitizing projects.
Perform additional duties as assigned to meet department and company needs.

Requirements

Preferred: interest and understanding of aircraft structures and maintenance, with willingness to train the right employee.
Excellent computer skills, with the ability to learn new software quickly.
Ability to follow detailed multi-step instructions with high attention to detail.
Typing speed of 50-70 words per minute.
Job knowledge from suitable education or prior work experience.
Ability to lift and pull objects up to 40 pounds, and work in confined areas with dirty and dusty materials.
Prolonged periods sitting at a desk and working on a computer.
Valid driver’s license, clean driving record, and reliable transportation.
Flexibility to travel for projects that may require out of state work.
Highly desirable: passion for aviation, historic aircraft, technical documentation, or digital preservation.
Contingent on satisfactory results of a pre-employment drug screening and background check.

Benefits

401(k) and 401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan

Qualities/Characteristics Needed

Extremely high attention to detail and willingness to ask questions.
Proactive and innovative problem-solving mindset.
Strong sense of responsibility, integrity, and fulfillment of commitments.
Creative, collaborative, and dependable work style.
A sense of humor and appreciation for shared success.

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