Helena, MT

Support Jobs in Helena, MT

3 jobs found

Include remote jobs

10d ago

IT Service Desk Support Specialist II - IT Infrastructure and Operations

St. Peter's Health Helena, MT

Helena, MT

10d ago

Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

St. Peter's Health is hiring an IT Service Desk Support Specialist II - IT Infrastructure and Operations for an onsite role in Helena, MT. In this position, you’ll support end users by handling technology requests and incidents from intake through resolution, with a Level II focus on more complex hardware, software, access, connectivity, and application problems.

This role centers on timely, professional support aligned to SLA expectations. You will independently diagnose issues that may involve multiple systems or require escalation, and you’ll coordinate with other technical teams when needed to move complex problems forward.

What you’ll do

Receive, prioritize, document, troubleshoot, and resolve technology-related requests and incidents, escalating issues as needed to meet SLA expectations.
Provide advanced technical support for complex hardware, software, access, connectivity, and application issues.
Independently diagnose problems that may span multiple systems or do not have established resolution procedures, and coordinate resolution with other technical teams when appropriate.
Perform, at minimum, the responsibilities outlined for Level I.
Handle escalated tickets and guidance requests from Level I, either advising or taking ownership of resolution.
Lead complex, multi-factor troubleshooting beyond Tier 0 and Tier 1 scope.
Determine when and how to escalate further (for example, to infrastructure, applications, or other technical teams), including clear ticket resolution and communication during handoff.
Document incidents and contribute directly to knowledge base content by identifying gaps and creating new articles for recurring issues.
Manage difficult or complex customer interactions beyond routine requests.
Identify trends in recurring issues and recommend solutions, not just report them upward.
Support and mentor Level I staff, including answering guidance requests on escalated or ambiguous issues.
Participate in and own smaller projects.
Exercise greater independent technical judgment rather than following fixed procedure.
Adhere to defined SLA targets for escalated and complex issues, manage SLA risk on tickets nearing breach, and proactively communicate with end users.

Requirements and qualifications

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation, with experience working in a team-oriented, collaborative environment.
Knowledge of basic computer hardware, including desktops, laptops, printers, mobile devices, and common peripherals.
Working knowledge of desktop operating systems and familiarity with server environments sufficient to troubleshoot client-side issues and appropriately escalate server-related problems.
Experience supporting Microsoft products, VPN, Endpoint, endpoint management tools, remote support tools, EHR platforms, and ITSM systems is preferred.
Working knowledge of diagnostic utilities, including remote support tools (remote desktop or screen-sharing software), ping and tracert, and basic Active Directory tools.
Familiarity with the fundamental principles of ITIL, particularly incident and request management.
Exceptional written and oral communication skills, plus strong interpersonal skills focused on rapport building, listening, and questioning.
Strong documentation skills.

Education and certifications

High school diploma or equivalent required.
Associate’s or Bachelor’s degree in computer science, information technology, or a related field preferred, and/or one to two years of equivalent help desk or customer service work experience.
CompTIA A+ certification preferred; ITIL Foundation certification a plus.

Technologies you’ll work with

Microsoft products
VPN
Endpoint and endpoint management tools
Remote support tools, including remote desktop and screen-sharing software
Ping, tracert
Active Directory
ITIL and ITSM systems
EHR platforms
CompTIA A+
ITIL Foundation
Tier 0 and Tier 1

View full job page →

1mo ago

Help Desk Technician - IT Infrastructure and Operations

St. Peter's Health Helena, MT

Helena, MT

1mo ago Closed

Full time Application Support Desktop Support End User Support

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

St. Peter’s Health is seeking an onsite Help Desk Technician to support facility departments, external offices, and agencies with day-to-day technology needs. In this role, you will diagnose and resolve issues across hardware, software, networking, and peripherals while handling Help Desk incidents and service requests end to end within the ticketing system.

The position is based in Helena, MT and focuses on reliable troubleshooting, clear user support, and accurate documentation to keep hospital technology running smoothly.

What you’ll do

Diagnose and resolve hardware, software, network, and peripheral equipment problems.
Manage Help Desk incidents and service requests from initial intake through resolution, including accurate documentation, prioritization, escalation when needed, and closure in the ticketing system.
Perform remote troubleshooting to identify and resolve issues using online tools designed for remote diagnosis and resolution.
Install and upgrade software to support workstation and mobile device needs.
Provide support for computers and mobile devices.
Troubleshoot network and printer issues using remote diagnosis and resolution tools.
Perform routine equipment maintenance to support ongoing reliability.
Provide technical guidance to end users so they can work effectively.

Education

High school diploma or GED (preferred).

Experience and qualifications

Education and training on data communications systems (experience preferred).
A base understanding of how communications systems interact with data systems.
Ability to troubleshoot PCs, printers, and switch system problems using online tools focused on remote diagnosis and resolution.
Interpersonal skills to communicate effectively and efficiently in a courteous, considerate manner with hospital personnel and customers, including active listening plus written and verbal communication skills.
Physical strength, agility, and endurance for moving and maintaining equipment as needed for job performance.

View full job page →

1mo ago

Technical Support Associate

AirCorps Aviation Helena, MT

Helena, MT

1mo ago Closed

$23+/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 27, 2026).

Job Description

AirCorps Aviation offers a supportive, mission-focused environment where you can help preserve aviation history while growing your technical and customer service skills. This onsite role in Helena, MT includes competitive compensation at $23/hour and benefits designed for long-term wellbeing, including health, dental, a health savings account, paid time off, retirement planning, and 401(k) with matching.

You will join a high-performance team that values a positive attitude, openness to feedback, and proactive problem-solving. The day-to-day work blends responsive customer support with hands-on digitization and ongoing support for digital assets tied to historic aviation resources.

Responsibilities

Answer general questions and handle inquiries related to the AirCorps Library website with an upbeat, helpful approach.
Respond to phone calls and emails in a customer service capacity.
Complete small to medium-sized digitization projects including aircraft manuals, documents, engineering drawings, and microfilm using scanning equipment and software.
Review and edit digitized files to support image quality, while following file naming conventions.
Perform ongoing website maintenance tasks to support the AirCorps Library site.
Assist the AirCorps Library Lead with marketing materials such as blog posts, articles, email blasts, and social media campaigns.
Maintain a safe work environment by following established guidelines, using proper PPE, and identifying potential hazards.
Apply on-the-job training to expand skills and improve versatility.
Maintain flexibility for short-term travel to complete off-site digitizing projects.
Perform additional duties as assigned to meet department and company needs.

Requirements

Preferred: interest and understanding of aircraft structures and maintenance, with willingness to train the right employee.
Excellent computer skills, with the ability to learn new software quickly.
Ability to follow detailed multi-step instructions with high attention to detail.
Typing speed of 50-70 words per minute.
Job knowledge from suitable education or prior work experience.
Ability to lift and pull objects up to 40 pounds, and work in confined areas with dirty and dusty materials.
Prolonged periods sitting at a desk and working on a computer.
Valid driver’s license, clean driving record, and reliable transportation.
Flexibility to travel for projects that may require out of state work.
Highly desirable: passion for aviation, historic aircraft, technical documentation, or digital preservation.
Contingent on satisfactory results of a pre-employment drug screening and background check.

Benefits

401(k) and 401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan

Qualities/Characteristics Needed

Extremely high attention to detail and willingness to ask questions.
Proactive and innovative problem-solving mindset.
Strong sense of responsibility, integrity, and fulfillment of commitments.
Creative, collaborative, and dependable work style.
A sense of humor and appreciation for shared success.

View full job page →

Support Jobs in Helena, MT

IT Service Desk Support Specialist II - IT Infrastructure and Operations

Help Desk Technician - IT Infrastructure and Operations

Technical Support Associate

Get Support Jobs in Helena, MT alerts