Technical Support Associate

AirCorps Aviation offers a supportive, mission-focused environment where you can help preserve aviation history while growing your technical and customer service skills. This onsite role in Helena, MT includes competitive compensation at $23/hour and benefits designed for long-term wellbeing, including health, dental, a health savings account, paid time off, retirement planning, and 401(k) with matching.

You will join a high-performance team that values a positive attitude, openness to feedback, and proactive problem-solving. The day-to-day work blends responsive customer support with hands-on digitization and ongoing support for digital assets tied to historic aviation resources.

Responsibilities

• Answer general questions and handle inquiries related to the AirCorps Library website with an upbeat, helpful approach.
• Respond to phone calls and emails in a customer service capacity.
• Complete small to medium-sized digitization projects including aircraft manuals, documents, engineering drawings, and microfilm using scanning equipment and software.
• Review and edit digitized files to support image quality, while following file naming conventions.
• Perform ongoing website maintenance tasks to support the AirCorps Library site.
• Assist the AirCorps Library Lead with marketing materials such as blog posts, articles, email blasts, and social media campaigns.
• Maintain a safe work environment by following established guidelines, using proper PPE, and identifying potential hazards.
• Apply on-the-job training to expand skills and improve versatility.
• Maintain flexibility for short-term travel to complete off-site digitizing projects.
• Perform additional duties as assigned to meet department and company needs.

Requirements

• Preferred: interest and understanding of aircraft structures and maintenance, with willingness to train the right employee.
• Excellent computer skills, with the ability to learn new software quickly.
• Ability to follow detailed multi-step instructions with high attention to detail.
• Typing speed of 50-70 words per minute.
• Job knowledge from suitable education or prior work experience.
• Ability to lift and pull objects up to 40 pounds, and work in confined areas with dirty and dusty materials.
• Prolonged periods sitting at a desk and working on a computer.
• Valid driver’s license, clean driving record, and reliable transportation.
• Flexibility to travel for projects that may require out of state work.
• Highly desirable: passion for aviation, historic aircraft, technical documentation, or digital preservation.
• Contingent on satisfactory results of a pre-employment drug screening and background check.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Qualities/Characteristics Needed

• Extremely high attention to detail and willingness to ask questions.
• Proactive and innovative problem-solving mindset.
• Strong sense of responsibility, integrity, and fulfillment of commitments.
• Creative, collaborative, and dependable work style.
• A sense of humor and appreciation for shared success.