Kalispell, MT

Support Jobs in Kalispell, MT

2 jobs found

Include remote jobs

1d ago

Service Desk Analyst

Parasol Alliance Kalispell, MT

Kalispell, MT

1d ago

$26+/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Service Desk Analyst supports customers from first contact through resolution, using established processes and documentation standards.

Responsibilities

Provide Level 1 support for all client tickets
Support at Level 2 when possible based on ability
Deliver onsite hardware and software assistance
Contact vendors as required to move tickets toward resolution
Resolve tickets according to each client’s service level agreement (SLA)
Maintain detailed service ticket documentation including issue steps and resolution
Provide excellent customer service via phone, email, and in person
Follow company process and procedures
Work onsite on a schedule of Monday, Tuesday, and Thursday, every other week

Requirements

3+ years of Level 1 support experience in an enterprise environment
Healthcare experience preferred; long-term healthcare support experience is a plus
Comfort working across multiple enterprise systems, including:
- Active Directory
- Microsoft Office Suite
- Windows Operating Systems
- File shares
- Printers and copiers
- Phone systems
- Exchange
- Basic network and systems administration
- Desktop hardware support
Excellent communication and customer service skills
Works with a largely self-motivated and self-structured approach
Additional requirements may include: background check, substance screening, TB test, and vaccinations (or masking in lieu of vaccinations)

Technology Stack

Active Directory
Microsoft Office Suite
Windows Operating Systems
File shares
Printers and copiers
Phone systems
Exchange
Basic network and systems administration
Desktop hardware support

Benefits

Cell phone and internet reimbursement
Medical, dental, vision, and 401K
Responsible paid time off
Certification reimbursement
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location & Pay

Location: Kalispell, MT 59901 (hybrid)
Pay: $26.50 per hour

Reporting & Mission

Reports to: Service Desk Manager
Position mission: Deliver exemplary service from start to finish of customer interactions by following best practices and procedures
Service expectations: Provide precise information and resolve issues quickly to meet customer satisfaction

Company Culture

Virtual company model
Work from home options
Responsible time off
Bonus opportunities
Values: Expertise, Collaboration, Empathy, Integrity

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3mo ago

Technical Support Representative

MontanaSky Networks Kalispell, MT

Kalispell, MT

3mo ago Closed

$20 - $25/hr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

The Technical Support Representative serves as the first point of contact for MontanaSky Networks customers seeking assistance with internet and related services. This on-site role is based in Kalispell, Montana and includes on-the-job training with no prior ISP or advanced technical experience required.

Responsibilities

Provide technical support via phone, email, text, and in person
Troubleshoot issues while keeping the customer informed and comfortable
Document interactions and resolutions in our ticketing system
Collaborate with teammates to solve problems efficiently
Escalate complex issues when needed
Continuously learn new systems and technologies

Requirements

Clear, friendly, and confident communication skills
A strong desire to learn and improve
Organized and logical problem-solving approach
Ability to stay calm and helpful when customers are frustrated
Team-oriented mindset

Training & Growth Opportunities

Hands-on training with real systems and customer scenarios
Learn how internet services actually work in the real world
Exposure to networking, wireless systems, and fiber infrastructure

Why Work With Us

Locally owned company with deep community roots
Exceptional health and retirement benefits
Strong team environment where people help each other succeed
Real opportunities to learn and grow your skillset
Flexible scheduling and respect for work-life balance

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Pay

$20.00 - $25.00 per hour

Expected Hours

40 hours per week

Work Location

On-site in Kalispell, MT

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Support Jobs in Kalispell, MT

Service Desk Analyst

Technical Support Representative

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