Technical Support Representative

The Technical Support Representative serves as the first point of contact for MontanaSky Networks customers seeking assistance with internet and related services. This on-site role is based in Kalispell, Montana and includes on-the-job training with no prior ISP or advanced technical experience required.

Responsibilities

• Provide technical support via phone, email, text, and in person
• Troubleshoot issues while keeping the customer informed and comfortable
• Document interactions and resolutions in our ticketing system
• Collaborate with teammates to solve problems efficiently
• Escalate complex issues when needed
• Continuously learn new systems and technologies

Requirements

• Clear, friendly, and confident communication skills
• A strong desire to learn and improve
• Organized and logical problem-solving approach
• Ability to stay calm and helpful when customers are frustrated
• Team-oriented mindset

Training & Growth Opportunities

• Hands-on training with real systems and customer scenarios
• Learn how internet services actually work in the real world
• Exposure to networking, wireless systems, and fiber infrastructure

Why Work With Us

• Locally owned company with deep community roots
• Exceptional health and retirement benefits
• Strong team environment where people help each other succeed
• Real opportunities to learn and grow your skillset
• Flexible scheduling and respect for work-life balance

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Pay

$20.00 - $25.00 per hour

Expected Hours

40 hours per week

Work Location

On-site in Kalispell, MT