Support Jobs in Kansas City, KS

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Help Desk Technician - Tier 1

Greentec Auto Kansas City, KS

Kansas City, KS

Today

$18+/hr Full time Application Support Computer Skills Customer Service

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Job Description

Greentec Auto is seeking an on-site Tier 1 Help Desk Technician to serve as the first point of contact for employees facing technical issues. The role emphasizes basic troubleshooting and supporting IT operations to maintain system uptime. This position is based on site in Kansas City, Kansas.

Responsibilities

Ticket management: Monitor the Helpdesk ticket system, perform tier 1 troubleshooting, route tickets to the appropriate teams, and log all interactions in the web-based system.
Initial diagnosis: Identify and resolve common hardware and software issues related to PCs, laptops, printers, applications, and basic network connectivity.
User account administration: Execute routine tasks such as password resets and updates to groups and accounts within our Google infrastructure.
Hardware provisioning and decommissioning: Support the deployment, configuration, and retirement of end-user devices including computers, monitors, and peripherals.
Remote assistance: Provide remote support using remote-control tools to diagnose and repair user problems.
Documentation and escalation: Escalate unresolved or higher-level issues to Tier 2 while documenting the steps already performed; create step-by-step training materials and maintain the internal knowledge base.
Customer service: Maintain strong customer service standards and keep users informed about ticket status and the next steps.

Requirements

Education: Some learning in Information Technology, Computer Science, or a related field, or equivalent hands-on technical experience.
Experience: 0–2 years of experience in IT support, customer service, or a technical field.
Technical skills: Familiarity with Microsoft Windows 10/11 environments, Google Workspace, basic Windows installation concepts (OS install and deployment), and ticketing platforms.
Soft skills: Excellent communication, active listening, and problem-solving abilities with a high level of patience.

Technologies

Microsoft Windows 10/11 environments
Google Workspace
Basic Windows install concepts (OS install and deployment)
Ticketing platforms

Benefits

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Compensation

Starting Pay: $18 per hour
Job Type: Full-time
Pay: From $18.00 per hour

Work Location

Location: Kansas City, Kansas, on-site. This position is performed in person at the designated site.

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