Kansas City, KS

Support Jobs in Kansas City, KS

2 jobs found

Include remote jobs

1mo ago

Service Desk Engineer Manager

GFI Digital Kansas City, KS

Kansas City, KS

1mo ago Closed

Full time Manager Active Directory Cloud Platforms

This position is no longer accepting applications (closed Nov 5, 2026).

Job Description

GFI Digital is seeking a Service Desk Engineer Manager to lead a team of remote and onsite service desk engineers supporting clients within a defined territory. This hybrid role emphasizes SLA adherence, efficient ticket handling, service quality, and team mentorship alongside cross-functional collaboration.

Location and Schedule

Kansas City, KS (hybrid)
Full-Time
In-office and hybrid schedules are available

Key Responsibilities

Ensure Service Level Agreements (SLAs) are met consistently for all supported clients.
Monitor ticket queues and prioritize work to maintain target response and resolution times.
Review ticket data and client feedback to identify trends, recurring issues, and improvement opportunities.
Coordinate with cross-functional teams to support solutions, projects, and client needs.
Provide coverage for other teams when needed, and occasionally assist with tickets to support escalations and workload demands.
Support team development through guidance, knowledge sharing, and mentorship.
Partner with the leadership team to address operational challenges and service performance.
Help improve and develop ROC processes, procedures, and documentation.
Lead team meetings to review active client issues, share knowledge, and determine where documentation and processes should be updated.

Required Experience and Skills

Minimum 5 years of experience in a service desk or technical support role within an MSP environment.
Experience leading a technical support or service desk team in an MSP or managed services setting.
Strong working knowledge of service desk operations and ticket management systems.
Experience with Kaseya platforms (RMM/PSA) or comparable MSP management tools.
Knowledge of Microsoft environments, including Microsoft 365, Azure, and Active Directory.
Familiarity with common IT infrastructure, including networking, endpoint management, and security best practices.
Ability to troubleshoot technical issues and assist with escalations when required.
Strong communication, leadership, and problem-solving skills, including mentoring and coaching.
Ability to take ownership of service desk performance, reporting, and continuous improvement initiatives.

Technology Focus

Kaseya
RMM
PSA
Microsoft 365
Azure
Active Directory

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3mo ago

Help Desk Technician - Tier 1

Greentec Auto Kansas City, KS

Kansas City, KS

3mo ago Closed

$18+/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

Greentec Auto is seeking an on-site Tier 1 Help Desk Technician to serve as the first point of contact for employees facing technical issues. The role emphasizes basic troubleshooting and supporting IT operations to maintain system uptime. This position is based on site in Kansas City, Kansas.

Responsibilities

Ticket management: Monitor the Helpdesk ticket system, perform tier 1 troubleshooting, route tickets to the appropriate teams, and log all interactions in the web-based system.
Initial diagnosis: Identify and resolve common hardware and software issues related to PCs, laptops, printers, applications, and basic network connectivity.
User account administration: Execute routine tasks such as password resets and updates to groups and accounts within our Google infrastructure.
Hardware provisioning and decommissioning: Support the deployment, configuration, and retirement of end-user devices including computers, monitors, and peripherals.
Remote assistance: Provide remote support using remote-control tools to diagnose and repair user problems.
Documentation and escalation: Escalate unresolved or higher-level issues to Tier 2 while documenting the steps already performed; create step-by-step training materials and maintain the internal knowledge base.
Customer service: Maintain strong customer service standards and keep users informed about ticket status and the next steps.

Requirements

Education: Some learning in Information Technology, Computer Science, or a related field, or equivalent hands-on technical experience.
Experience: 0–2 years of experience in IT support, customer service, or a technical field.
Technical skills: Familiarity with Microsoft Windows 10/11 environments, Google Workspace, basic Windows installation concepts (OS install and deployment), and ticketing platforms.
Soft skills: Excellent communication, active listening, and problem-solving abilities with a high level of patience.

Technologies

Microsoft Windows 10/11 environments
Google Workspace
Basic Windows install concepts (OS install and deployment)
Ticketing platforms

Benefits

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Compensation

Starting Pay: $18 per hour
Job Type: Full-time
Pay: From $18.00 per hour

Work Location

Location: Kansas City, Kansas, on-site. This position is performed in person at the designated site.

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Support Jobs in Kansas City, KS

Service Desk Engineer Manager

Help Desk Technician - Tier 1

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