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Greentec Auto

Help Desk Technician - Tier 1

Greentec Auto
Kansas City, KS $18+/hr Full time Posted 3d ago
Application Support Computer Skills Customer Service Customer Support End User Support Google Workspace Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Operations IT Services ITSM Onsite Remote Support Remote Support Tools Technical Support Windows
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Job Description

Greentec Auto is seeking an on-site Tier 1 Help Desk Technician to serve as the first point of contact for employees facing technical issues. The role emphasizes basic troubleshooting and supporting IT operations to maintain system uptime. This position is based on site in Kansas City, Kansas.

Responsibilities

  • Ticket management: Monitor the Helpdesk ticket system, perform tier 1 troubleshooting, route tickets to the appropriate teams, and log all interactions in the web-based system.
  • Initial diagnosis: Identify and resolve common hardware and software issues related to PCs, laptops, printers, applications, and basic network connectivity.
  • User account administration: Execute routine tasks such as password resets and updates to groups and accounts within our Google infrastructure.
  • Hardware provisioning and decommissioning: Support the deployment, configuration, and retirement of end-user devices including computers, monitors, and peripherals.
  • Remote assistance: Provide remote support using remote-control tools to diagnose and repair user problems.
  • Documentation and escalation: Escalate unresolved or higher-level issues to Tier 2 while documenting the steps already performed; create step-by-step training materials and maintain the internal knowledge base.
  • Customer service: Maintain strong customer service standards and keep users informed about ticket status and the next steps.

Requirements

  • Education: Some learning in Information Technology, Computer Science, or a related field, or equivalent hands-on technical experience.
  • Experience: 0–2 years of experience in IT support, customer service, or a technical field.
  • Technical skills: Familiarity with Microsoft Windows 10/11 environments, Google Workspace, basic Windows installation concepts (OS install and deployment), and ticketing platforms.
  • Soft skills: Excellent communication, active listening, and problem-solving abilities with a high level of patience.

Technologies

  • Microsoft Windows 10/11 environments
  • Google Workspace
  • Basic Windows install concepts (OS install and deployment)
  • Ticketing platforms

Benefits

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation

  • Starting Pay: $18 per hour
  • Job Type: Full-time
  • Pay: From $18.00 per hour

Work Location

Location: Kansas City, Kansas, on-site. This position is performed in person at the designated site.

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