Support Jobs in Kenosha, WI

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2d ago

Technical Support Specialist

SAVECO North America, Inc. Kenosha, WI

Kenosha, WI

2d ago

$36 - $40/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Technical Support Specialist role based in Kenosha, WI, focused on remote troubleshooting, installation guidance, documentation management, and cross-functional coordination to ensure responsive service for Saveco equipment.

Responsibilities

Serve as the primary technical support contact for inquiries about Saveco equipment and systems
Provide remote troubleshooting for mechanical and electrical issues as needed
Coordinate and route customer support requests to internal teams including Service, Aftermarket Parts, Project Management, and Sales
Assist customers with maintenance, repairs, installations, and operational guidance
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials
Develop service-related reports, support metrics, and operational analyses
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance and support
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines
Build and maintain strong customer relationships through professional communication and responsive service
Manage challenging customer situations with professionalism and a solution-oriented approach
Identify recurring service issues and propose continuous improvement initiatives
Maintain accurate records of support activities, customer communications, and issue resolutions
Perform additional duties as assigned

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems
3–5 years of experience in technical support or mechanical/electrical troubleshooting
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics
Ability to read and interpret mechanical drawings and electrical diagrams
Excellent verbal and written communication skills with a strong customer service mindset
Organizational and multitasking abilities with the capacity to manage competing priorities
Ability to collaborate effectively across departments and organizational levels
Ability to work independently while contributing to a team-oriented environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Experience with ERP systems, CRM platforms, or service management software is a plus
Adaptability to changing priorities, schedules, and operational requirements
Willingness to travel approximately 10–20% within a multi-state region as needed
Strong analytical and problem-solving abilities
Hands-on mechanical and electrical troubleshooting experience
Experience supporting industrial or water/wastewater equipment preferred
Commitment to delivering exceptional customer support and service excellence

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Pay

Pay: $36.00 - $40.00 per hour

Work Location

Location: Kenosha, Wisconsin (onsite)

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