Help Desk/Network Technician

The City of Kenosha is seeking a Help Desk/Network Technician to provide first-line IT support to City computer users under the Director of Information Technology. This onsite role in Kenosha, Wisconsin, offers a monthly salary range of USD 4,558 - 6,794.

Responsibilities

• Monitors and maintains system and network functionality through ongoing observation and routine checks.
• Assesses and prioritizes user issues to guide appropriate resolution.
• Ensures user needs are fulfilled and properly documented.
• Responds to help desk inquiries by phone and email about software and hardware operations.
• Installs, updates, and repairs computer hardware and software.
• Sets up and configures user computer peripherals.
• Escalates significant hardware or software issues to vendors or technicians for service.
• Assists with managing staff access to the enterprise environment (adding and removing access).
• Supports system operations and troubleshooting across the City’s technical infrastructure.
• Prepares and updates user training guides, internal instructional documentation, and technical reference materials.
• Provides user training on the proper use of hardware and software.
• Collaborates with City staff and management to identify opportunities for workflow and systems improvements.

Requirements

• Education, training, and experience will be evaluated during the selection process.
• Applicants may be required to take written, oral, proficiency, or other assessments to verify knowledge, skills, and abilities.
• A motor vehicle record review and a criminal background check are required.

Example of Duties

• Monitors and maintains system and network functionality through ongoing observation and routine checks.
• Assesses and prioritizes user issues to guide appropriate resolution.
• Responds to help desk inquiries by phone and email about software and hardware operations.
• Installs, updates, and repairs computer hardware and software.
• Sets up and configures user computer peripherals.
• Escalates significant hardware or software issues to vendors or technicians for service.
• Assists with managing staff access to the enterprise environment (adding and removing access).
• Supports system operations and troubleshooting across the City’s technical infrastructure.
• Prepares and updates user training guides, internal instructional documentation, and technical reference materials.
• Provides user training on the proper use of hardware and software.
• Collaborates with City staff and management to identify opportunities for workflow and systems improvements.

Supplemental Information

• The applicant's education, training, and experience will be reviewed. Assessments may be administered to verify qualifications. Appointments follow City policy and Civil Service Ordinance Rules and Regulations. A motor vehicle record review and criminal background check are required.