IT Technical Support Analyst I

Join Tecomet in Kenosha, WI and help keep customers and internal teams productive through reliable IT support and secure, well-documented systems. This onsite role supports users by phone, remote app, or in person, while helping administer computer systems and manufacturing integration so technology stays available, secure, and ready when it is needed.

As an IT Technical Support Analyst I, you will respond quickly to problems, troubleshoot day-to-day issues, and install or configure software and hardware that supports real work on the shop floor and across the organization. You will also contribute to clear documentation and operating practices that reduce non-value-added steps and improve internal information flow.

What You’ll Do

• Provide quick responses to analyze issues and deliver customer support via phone, remote app, or in person
• Troubleshoot system management tasks to maximize computer time and support uptime
• Install software and hardware to empower users to complete their work effectively
• Simplify operational practices by removing non-value-added steps
• Help ensure communication systems are secure
• Support availability of software and systems so users can access the network quickly
• Maintain Information Technology systems documentation

What You Bring

• Working toward an Associate’s Degree in Computer Studies and/or various computer certifications
• Knowledge of computer hardware and setup
• ServiceDesk operations experience
• Experience with operating systems such as Microsoft Windows, Server, and hypervisors
• Familiarity with software applications including MS-Office, anti-virus applications, and VEEAM or a comparable backup solution
• Experience with multi-factor authentication
• Ability to schedule work to achieve goals in a customer focused environment
• Strong organizational skills with verbal and written communication and listening abilities
• Problem solving and evaluation skills, including process improvement and strong interpersonal skills
• Capability to prioritize and multitask, analyze communications, and adapt to changes in work methods
• Ability to improve processes for information flow and meet department goals and objectives

Tools You’ll Use

• Microsoft Windows, Server, Hypervisors
• MS-Office
• Anti-Virus Applications
• VEEAM
• Multi-factor authentication

Schedule & Work Requirements

• Location: Kenosha, WI (onsite)
• Salary: USD 45,000 - 60,000 per year
• Travel: up to 5%
• Education: Associate’s Degree in Computer Studies

Accessibility & Environment

The work environment and physical requirements described are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical requirements may include: standing, walking frequently, sitting, reaching, talking or hearing, climbing/balance, stooping/kneeling/crouching/crawling, and occasional lifting or moving up to 50 pounds
• Vision abilities may include: close vision, distance vision, peripheral vision, and ability to adjust focus