Technical Support Specialist

Responsibilities

• Serve as the primary technical support contact for inquiries about Saveco equipment and systems
• Provide remote troubleshooting for mechanical and electrical issues as needed
• Coordinate and route customer support requests to internal teams including Service, Aftermarket Parts, Project Management, and Sales
• Assist customers with maintenance, repairs, installations, and operational guidance
• Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials
• Develop service-related reports, support metrics, and operational analyses
• Collaborate with Field Service Engineers and Project Managers to deliver technical assistance and support
• Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines
• Build and maintain strong customer relationships through professional communication and responsive service
• Manage challenging customer situations with professionalism and a solution-oriented approach
• Identify recurring service issues and propose continuous improvement initiatives
• Maintain accurate records of support activities, customer communications, and issue resolutions
• Perform additional duties as assigned

Requirements

• Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems
• 3–5 years of experience in technical support or mechanical/electrical troubleshooting
• Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics
• Ability to read and interpret mechanical drawings and electrical diagrams
• Excellent verbal and written communication skills with a strong customer service mindset
• Organizational and multitasking abilities with the capacity to manage competing priorities
• Ability to collaborate effectively across departments and organizational levels
• Ability to work independently while contributing to a team-oriented environment
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Experience with ERP systems, CRM platforms, or service management software is a plus
• Adaptability to changing priorities, schedules, and operational requirements
• Willingness to travel approximately 10–20% within a multi-state region as needed
• Strong analytical and problem-solving abilities
• Hands-on mechanical and electrical troubleshooting experience
• Experience supporting industrial or water/wastewater equipment preferred
• Commitment to delivering exceptional customer support and service excellence

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP systems
• CRM platforms
• Service management software

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Environment

• Combination of office and field-based support activities
• Occasional travel to customer sites for troubleshooting, installation assistance, and training
• Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Pay

Pay: $36.00 - $40.00 per hour

Work Location

Location: Kenosha, Wisconsin (onsite)