Lansing, MI

Support Jobs in Lansing, MI

2 jobs found

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1d ago

IT DESKTOP SUPPORT SPECIALIST

University of Michigan Health Sparrow Lansing, MI

Lansing, MI

1d ago

Full time Computer Skills Customer Support Desktop Support

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Job Description

Based in Lansing, Michigan, the IT Desktop Support Specialist role supports University of Michigan Health Sparrow by providing on-site and field assistance for PCs, hardware, software, and peripherals. Under general supervision, with on-call coverage and escalation, you will diagnose issues, assist users, and ensure timely resolutions that keep technology running smoothly for both clinical and administrative teams.

Responsibilities

Answer calls promptly and within defined timelines to maintain high service availability for customers.
Provide Level I (phone) and Level II (field) support for problem tickets and logs using the current ticketing system, including clear problem descriptions and resolution notes when closing or escalating.
Perform Level I and Level II diagnoses and repair of PC hardware, software, and peripheral devices.
Maintain working knowledge of Windows-based software applications.
Participate in 24-hour on-call and Tech On-Call pager coverage; respond to pages as needed.
Demonstrate strong customer service in all interactions.
Document installation instructions and troubleshooting steps for reference.
Transport equipment using Sparrow services or the associate’s own vehicle.

Requirements

A+ Certification with demonstrated skill set, or 4 years of experience in an IT field service role.
Valid driver’s license and reliable transportation.
Microsoft certifications such as MCDST or MCP preferred.
At least one year of experience in a Helpdesk Level II (field) support role.
High school diploma or GED; associate degree in Computer Science, Information Technology, or closely related field preferred.
Knowledge of operating system software.
Strong oral and written communication, problem identification, and problem-solving skills.
Excellent customer service skills and a positive, cooperative, motivated attitude.
Understanding of general networking and topology architectures.
Shift: Days.
Status: Full-time.
Experience Level: New Grad.
Facility: Match Any.

Technologies

Windows

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23d ago

Helpdesk Technician - Dept Technician 7-E9

State of Michigan Lansing, MI

Lansing, MI

23d ago

$2,323 - $3,191/hr Full time Application Support Computer Skills Customer Support

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Job Description

The Help Desk Technician position supports SIGMA applications within the State Budget Office, delivering user assistance, training, and project-related contributions. This hybrid role is based in Lansing, Michigan with an hourly compensation range of USD 2,323 to 3,191.

Responsibilities

Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
Participate in special projects which may include creating spreadsheets and word documents.
Work with a devoted team that is focused on supporting agencies in SIGMA application questions.

Requirements

Education typically acquired through completion of high school
One year of experience performing administrative support activities equivalent to the 7-level in state service.
One year of experience performing administrative support activities equivalent to the 8-level in state service.
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
One year of experience performing administrative support activities equivalent to the 9-level in state service.
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Technologies

SIGMA

Supplemental Information

Serve Michigan with a Career in State Budget Office
Accounting / Auditing / Budgeting / Finance / Systems Data and Research
State Budget Office is committed to providing an inclusive work environment that encompasses a culture of empathy, understanding, and respect with diversity of thought, perspective, and experiences.

Why Join the SIGMA Team

SIGMA is a great environment to be a part of, with phenomenal teamwork and communication.
You will have access to training, resources, and experienced staff to help you meet professional goals.
We are committed to making a difference for the citizens of Michigan.
We encourage idea sharing/formation to support continued growth throughout our SIGMA team.

To Be Considered for This Position

Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcripts, and application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of official transcript(s). We accept scanned or electronic copies of official transcripts if they contain the following elements: college/university name and address, degree conferred, date granted, coursework completed, and registrar's signature and/or seal.

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Support Jobs in Lansing, MI

IT DESKTOP SUPPORT SPECIALIST

Helpdesk Technician - Dept Technician 7-E9

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