Helpdesk Technician - Dept Technician 7-E9

The Help Desk Technician position supports SIGMA applications within the State Budget Office, delivering user assistance, training, and project-related contributions. This hybrid role is based in Lansing, Michigan with an hourly compensation range of USD 2,323 to 3,191.

Responsibilities

• Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
• Participate in special projects which may include creating spreadsheets and word documents.
• Work with a devoted team that is focused on supporting agencies in SIGMA application questions.

Requirements

• Education typically acquired through completion of high school
• One year of experience performing administrative support activities equivalent to the 7-level in state service.
• One year of experience performing administrative support activities equivalent to the 8-level in state service.
• One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
• One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
• One year of experience performing administrative support activities equivalent to the 9-level in state service.
• Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Technologies

• SIGMA

Supplemental Information

• Serve Michigan with a Career in State Budget Office
• Accounting / Auditing / Budgeting / Finance / Systems Data and Research
• State Budget Office is committed to providing an inclusive work environment that encompasses a culture of empathy, understanding, and respect with diversity of thought, perspective, and experiences.

Why Join the SIGMA Team

• SIGMA is a great environment to be a part of, with phenomenal teamwork and communication.
• You will have access to training, resources, and experienced staff to help you meet professional goals.
• We are committed to making a difference for the citizens of Michigan.
• We encourage idea sharing/formation to support continued growth throughout our SIGMA team.

To Be Considered for This Position

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcripts, and application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of official transcript(s). We accept scanned or electronic copies of official transcripts if they contain the following elements: college/university name and address, degree conferred, date granted, coursework completed, and registrar's signature and/or seal.