Longview, TX

Support Jobs in Longview, TX

2 jobs found

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7d ago

IT Support Technician

Tele-Optics, Inc. Longview, TX

Longview, TX

7d ago

$20 - $30/hr Full time Device Management End User Support Hardware Support

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Job Description

Tele-Optics, Inc. is hiring a full-time IT Support Technician to deliver onsite support for a customer in Longview, TX.

Responsibilities

On-site coverage for a customer location in Longview, TX.
Log, track, and maintain Incidents in ServiceNow, keeping updates current and driving incidents to timely resolution.
Deliver phone support and desk-side support for end users.
Handle deployment and configuration of computing hardware and software.
Support data transfer and asset tracking activities as part of the customer support workflow.
Open and support SIP VoIP and analog telephony services.
Troubleshoot basic network issues when needed.
Support mobile devices running iOS and Android.
Maintain and repair printing and scanning devices, including multifunction printers, copiers, scanners, and Zebra label printers.
Maintain and support conference room audio-visual and meeting room equipment and technologies.
Support retirement and disposal of surplus or salvage IT assets in line with site policies and compliance requirements.
Coordinate with manufacturers and vendors to submit warranty claims, arrange or perform repairs, and secure replacement equipment.
Be physically able to walk between multiple buildings per day, climb steps, use ladders, and carry/transport computing equipment to and from job locations.

Requirements

Hands-on capability with computer hardware & peripherals.
Working knowledge of Microsoft Windows Operating Systems.
Experience with Microsoft Office and O365.
Experience with InTune or other mobile device management solutions.
Working knowledge of cyber-security best-practices.
Strong troubleshooting skills.
Excellent written and verbal communication skills.
Independent work ethic.
Ability to prioritize assignments.

Technology Stack

ServiceNow
SIP, VoIP
iOS, Android
Microsoft Windows Operating Systems
Microsoft Office, O365
InTune (mobile device management)
Mobile device management solutions

Compensation

USD 20 - 30 per hour

Benefits

401(k) with company match
Vacation
Medical insurance
Dental insurance
Vision insurance
Paid time off

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5mo ago

Technical Support Representative - Advanced Tier 2/3

Cynergy Technology Longview, TX

Longview, TX

5mo ago Closed

$60k+/yr Full time Active Directory Cisco Cisco Telephony

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Cynergy Technology is seeking a Technical Support Representative at the Advanced Tier 2/3 level to join its on-site team in Longview, Texas. The role centers on analyzing customer business needs, designing, implementing, and supporting network solutions across multiple architectures, while managing projects around installations and upgrades. You will also mentor colleagues, transfer knowledge, and act as a link between technology and business partners to ensure support aligns with the organization’s strategic direction.

Responsibilities

Design, specify, configure, install, and maintain LAN, WAN, and Wi-Fi infrastructure, including hardware, software, and telecommunications services such as PCs, system software, applications, printers, servers, routers, switches, wireless devices, cabling, and dedicated Internet access.
Provide routine after-hours maintenance and emergency support to keep networks secure and available.
Create and manage network user accounts, user environments, directories, and security attributes.
Set up and troubleshoot communications among computers, networks, data switches, printers, and other network and wireless resources.
Ensure compliance with policies for hardware/software acquisition, user support, security, and data backup.
Develop and maintain documentation for all network administration processes and duties performed by network staff.
Test and evaluate software and hardware; stay informed about current networking trends.
Collaborate with Cynergy Technology management to establish and communicate standards for network, PCs, and data security.
Mentor less experienced staff through informal channels.
Identify areas for internal process improvements and propose workable solutions.
Maintain a customer-service orientation and communicate effectively with end-users and teammates.

Requirements

Knowledge of installing, maintaining, troubleshooting, and repairing a range of end-user and network operating systems.
Proficiency with Windows Server Operating Systems 2008 and 2012.
Ability to prioritize, assign, review, and evaluate work.
Ability to manage multiple projects, perform systems analysis, and plan/organize in a timely manner.
Skill in assessing hardware and software needs for departments and end users.
Strong written and verbal communication for developing reports.
Effective oral and written communication with all levels of management and external agencies to coordinate and implement departmental applications.
Self-starter with the capacity to work independently or as part of a team.
Ability to establish and maintain productive working relationships with colleagues and stakeholders.
Ability to evaluate training needs and set objectives for technical staff.
Ability to diagnose and resolve complex technical problems.
VoIP and advanced wireless experience is a plus.
Virtualization experience with VMware and Hyper-V, as well as VDI solutions, is a plus.
Microsoft or other industry certifications are preferred (Cisco).

Technologies

Windows Server Operating Systems 2008 and 2012
VoIP
Advanced wireless
VMware
Hyper-V
VDI
Cisco certifications

Benefits

Health insurance
Paid time off

Physical Requirements and Work Environment

The role involves moderately heavy work in an office setting, including frequent standing, stooping, walking, sitting, and lifting up to 50 pounds during a typical day. Cynergy Technology maintains a drug- and alcohol-free workplace through mandatory pre-employment drug testing.

Minimum Preferred Qualifications

Bachelor’s degree in Computer Information Systems from an accredited college or university, with two to four years of experience installing computer networking and communications equipment, or an equivalent combination of training and experience.
A valid Texas driver’s license is required.

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Support Jobs in Longview, TX

IT Support Technician

Technical Support Representative - Advanced Tier 2/3

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