Tele-Optics, Inc. is hiring a full-time IT Support Technician to deliver onsite support for a customer in Longview, TX.

On-site coverage for a customer location in Longview, TX.
Log, track, and maintain Incidents in ServiceNow, keeping updates current and driving incidents to timely resolution.
Deliver phone support and desk-side support for end users.
Handle deployment and configuration of computing hardware and software.
Support data transfer and asset tracking activities as part of the customer support workflow.
Open and support SIP VoIP and analog telephony services.
Troubleshoot basic network issues when needed.
Support mobile devices running iOS and Android.
Maintain and repair printing and scanning devices, including multifunction printers, copiers, scanners, and Zebra label printers.
Maintain and support conference room audio-visual and meeting room equipment and technologies.
Support retirement and disposal of surplus or salvage IT assets in line with site policies and compliance requirements.
Coordinate with manufacturers and vendors to submit warranty claims, arrange or perform repairs, and secure replacement equipment.
Be physically able to walk between multiple buildings per day, climb steps, use ladders, and carry/transport computing equipment to and from job locations.

IT Support Technician

Job Description