HCS Desktop Support Specialist

UNC Health’s Shared Services team is seeking an HCS Desktop Support Specialist to support day-to-day technology needs for end users in Morrisville, NC. In this onsite, full-time role, you will help keep desktop and portable computing environments running smoothly across a multi-platform network by installing, configuring, supporting, and troubleshooting hardware and software.

This position sits within ISD End User Support and follows a day job schedule (standard 40.00 hours per week). The hiring range is $21.62 - $31.07 per hour, and pay offers are determined by experience and internal equity. The role is Exempt From Overtime: No.

What you’ll do

• Support network security by enforcing passwords, installing virus protection software, applying encryption technology, and following relevant policies and procedures.
• Create and manage user profiles, and administer file and folder security as well as storage capacity.
• Maintain desktop peripheral inventory and support asset management by keeping accurate records when devices change, including updates whenever a computer is installed or relocated.
• Help evaluate products for compatibility, flexibility, and ease of use, including application option design with mainframe applications.
• Install and configure hardware and software applications.
• Provide technical support and incident resolution for end users related to hardware and software.
• Deliver initial training to help customers learn system operation and maintain productivity.
• Complete desktop moves in a timely manner based on user and organizational needs.

What you bring

• Associate’s degree in Computer Science, Information Systems Management, or a related field (or an equivalent combination of education, training, and experience).
• If using a High School diploma or GED instead of an associate’s degree, two (2) years of relevant experience are required.
• Excellent communication skills.
• Ability to work effectively in a team environment.
• Demonstrated ability to manage multiple tasks simultaneously.
• Highly responsive to internal customers.

Additional information

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Work Type: Full Time
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Licensure/Certification Requirements: No licensure or certification required

Location: Morrisville, NC (onsite), US:NC:Morrisville.