Palo Alto, CA

Support Jobs in Palo Alto, CA

3 jobs found

Include remote jobs

1d ago

IT Help Desk Support Technician

Sofia University Palo Alto, CA

Palo Alto, CA

1d ago

$25 - $30/hr Full time Application Support Computer Skills Desktop Support

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Job Description

The Desktop/Helpdesk Support Technician acts as the first point of contact for Sofia University users, supporting classroom technology and resolving hardware, software, and network issues in-person and remotely.

Responsibilities

Provide technical assistance to students, staff, and faculty through phone, email, and in-person support
Install, configure, and maintain classroom technology plus other computer hardware, software, and peripherals
Troubleshoot hardware, software, and network connectivity issues
Resolve requests when possible and escalate unresolved issues to the appropriate IT support personnel or teams
Record user requests, troubleshooting steps, and outcomes using a helpdesk ticketing system
Guide and train users on software and hardware usage
Monitor performance of computer systems and networks, identify potential problems, and apply corrective actions
Join online meetings with the IT team as needed for discussion, review, or training
Coordinate with IT team members using Microsoft Teams
Perform other duties as assigned
Support coverage includes weekend and evening work

Requirements

Relevant education or work experience in a technology-related field
Flexibility to work in-person, customer-facing support up to 20 hours per week when required
Willingness to learn and apply new skills
Motivated self-starter with strong problem-solving and troubleshooting skills
Ability to interact professionally with varied members of the Sofia community
Strong interpersonal, written, and oral communication skills
Ability to be proactive and work with minimal supervision
Proficiency in Microsoft Office 365 and use of Zoom / Microsoft Teams

Preferred Qualifications

Experience working in higher education and with relevant higher education systems and software
Knowledge or proficiency with the Canvas learning management system
Ethical commitment and ability to align with Sofia’s values and mission

Tools & Technologies

Microsoft Office 365
Zoom
Microsoft Teams

Location & Schedule

Hybrid remote in Palo Alto, CA 94303
Expected hours: 20.0 hours per week
Weekend availability required: Saturdays and Sundays in the morning and evenings

Compensation

$25.00 - $30.00 per hour

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13d ago

IT Support Specialist

Verda Palo Alto, CA 🇺🇸 Remote

Palo Alto, CA

13d ago

$43 - $51/hr Full time Application Support Computer Skills Desktop Support

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Job Description

Verda is hiring an IT Support Specialist to deliver secure, hands-on support as the first point of contact for internal IT needs.

Responsibilities

Provide timely, high-quality IT support to employees globally for hardware, software, accounts, and access
Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office technology
Serve as the on-site IT presence for the Palo Alto office, including support for new-office and workplace technology as the US team grows
Support onboarding, offboarding, and role changes, including device provisioning and access requests
Assist with security for identity and access management by ensuring appropriate permissions to systems and tools
Troubleshoot issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications
Maintain accurate asset inventory, device records, and support documentation
Escalate complex problems to the right teams while maintaining clear communication and follow-up
Spot recurring issues and improve support processes, documentation, and self-service guidance
Support implementation of IT security practices across devices, accounts, and employee workflows

Requirements

Experience in IT support, service desk, workplace technology, or a similar hands-on IT role
Proven ability to support end users in a fast-moving international environment
Hands-on experience with laptops and operating systems (macOS/Windows/Linux)
Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication
Familiarity with SaaS and collaboration tools such as Google Workspace, Microsoft 365, Slack, and video-conferencing tools
Networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access-related issues
Methodical troubleshooting approach: gather information, test systematically, document findings, and communicate clearly
Strong written and verbal communication skills in English (additional languages are a plus)
High ownership, attention to detail, and good judgment on when to stop and escalate
Comfort working on-site and supporting office-based employees directly

Technologies

macOS, Windows, Linux
Google Workspace, Microsoft 365
Slack
VPNs, Wi-Fi, DNS
Video-conferencing tools
SaaS applications

Benefits

Cash and equity compensation plus local benefits
40+ nationalities, including 6 different ones on the management team

Nice to Have

Experience with endpoint-management tools
Familiarity with IT asset-management, ticketing, or knowledge-base systems
Experience supporting employees across multiple offices, countries, or time zones
Exposure to basic security operations, endpoint security, device compliance, or access reviews
Experience using AI tools to improve support workflows, documentation, or repetitive tasks

Practicalities

Location: Palo Alto, CA (remote); travel within the Bay Area required
Work mode: Remote, with Bay Area travel
Employment type: Full-time and permanent
Pay: USD 43–51 per hour, depending on experience

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3mo ago

Senior Help Desk Technician

Ascendra Hire Palo Alto, CA

Palo Alto, CA

3mo ago Closed

Up to $35/hr Full time Senior Active Directory Application Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Ascendra Hire seeks a seasoned Senior Help Desk Technician to deliver expert technical support across hardware, software, and network domains. This onsite role in Palo Alto requires leadership in troubleshooting, optimization of help desk processes, and contributions to proactive IT support that keeps users productive and secure.

Responsibilities

Provide advanced technical support to end users for operating systems including Windows and macOS, as well as mobile devices and peripheral hardware.
Diagnose and resolve complex hardware and software issues affecting desktops, laptops, printers, and related IT equipment.
Troubleshoot network connectivity concerns across LAN, WAN, VPNs, firewalls, DNS, and TCP/IP, utilizing administration tools such as Cisco Meraki and BMC Remedy.
Support Active Directory tasks including user account creation, permission adjustments, GPO configurations, and routine AD troubleshooting.
Log incidents, monitor progress, escalate when needed, and ensure timely resolution using ServiceNow, Jira, and other Help Desk ticketing solutions.
Assist in maintaining IT infrastructure components, including Windows Server environments and Linux systems, while aiding network troubleshooting efforts.
Apply analytical skills to diagnose issues quickly and communicate clear solutions to users with varying levels of technical expertise.
Support deployment and management of security tools including VPNs, firewalls, and network security protocols to safeguard organizational data.
Collaborate with cross-functional teams on projects involving computer management, hardware upgrades, software installations, and system updates.

Requirements

Minimum 2 years of proven technical support experience in a help desk or desktop support role with a focus on customer service excellence.
Solid knowledge of Microsoft Office applications and proficiency with Windows (including Windows Server), macOS, and Linux operating environments.
Hands-on experience with incident tracking and resolution workflows using ServiceNow or BMC Remedy.
Familiarity with computer networking concepts such as LAN/WAN, TCP/IP, DNS, VPNs, and firewall configuration (including Meraki), plus effective network troubleshooting techniques.
Proven ability to troubleshoot hardware components, peripherals, and mobile devices.
Experience managing Active Directory environments, including user accounts, permissions, and Group Policy Objects (GPO).
Knowledge of IT infrastructure components including switches, routers, servers, SCCM, and policy enforcement through GPOs and related management tools.
Excellent written and verbal communication skills with the ability to translate technical information into clear guidance for end users.
Analytical problem-solving skills to quickly diagnose issues related to operating systems and network settings such as TCP/IP and DNS.

Technologies

Windows
macOS
Linux
Windows Server
Microsoft Office
ServiceNow
BMC Remedy
Jira
Cisco Meraki
SCCM
Active Directory
Group Policy Objects
Okta
Kandji
MobileIron
Microsoft Intune
VPN
DNS
TCP/IP
Firewalls

Compensation

Up to $35.00 per hour

Location

Palo Alto, CA, onsite

Application Questions

Hands-on experience with one or more device management platforms: Kandji (Mac MDM), MobileIron, Microsoft Intune.

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