Verda is hiring an IT Support Specialist to deliver secure, hands-on support as the first point of contact for internal IT needs.

Provide timely, high-quality IT support to employees globally for hardware, software, accounts, and access
Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office technology
Serve as the on-site IT presence for the Palo Alto office, including support for new-office and workplace technology as the US team grows
Support onboarding, offboarding, and role changes, including device provisioning and access requests
Assist with security for identity and access management by ensuring appropriate permissions to systems and tools
Troubleshoot issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications
Maintain accurate asset inventory, device records, and support documentation
Escalate complex problems to the right teams while maintaining clear communication and follow-up
Spot recurring issues and improve support processes, documentation, and self-service guidance
Support implementation of IT security practices across devices, accounts, and employee workflows

Experience in IT support, service desk, workplace technology, or a similar hands-on IT role
Proven ability to support end users in a fast-moving international environment
Hands-on experience with laptops and operating systems (macOS/Windows/Linux)
Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication
Familiarity with SaaS and collaboration tools such as Google Workspace, Microsoft 365, Slack, and video-conferencing tools
Networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access-related issues
Methodical troubleshooting approach: gather information, test systematically, document findings, and communicate clearly
Strong written and verbal communication skills in English (additional languages are a plus)
High ownership, attention to detail, and good judgment on when to stop and escalate
Comfort working on-site and supporting office-based employees directly

Experience with endpoint-management tools
Familiarity with IT asset-management, ticketing, or knowledge-base systems
Experience supporting employees across multiple offices, countries, or time zones
Exposure to basic security operations, endpoint security, device compliance, or access reviews
Experience using AI tools to improve support workflows, documentation, or repetitive tasks

IT Support Specialist

Job Description