Technical Support Specialist

Responsibilities

• Provide first-line help desk and end-user support for hardware, software, and connectivity issues.
• Troubleshoot and resolve issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment.
• Support user access, account issues, and basic application troubleshooting needs.
• Manage, update, and follow up on support tickets through the IT service management system.
• Assist with conference room systems, phone systems, and collaboration technologies.
• Perform basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity.
• Coordinate with vendors and support onsite technology needs across multiple plant locations.

Requirements

• 3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role.
• Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices.
• Experience as an IT specialist in a business or manufacturing environment.
• Familiarity with help desk ticketing systems and support workflows.
• Strong customer service, communication, and follow-up skills for IT support.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS; valid driver’s license required.
• CompTIA A+ certification or equivalent hands-on IT specialist experience.
• Ability to perform basic cabling, connector termination, and physical device setup.
• Experience supporting endpoint patching and device lifecycle management.
• Exposure to ERP systems (AX or similar platforms) supporting IT specialist users.
• Experience working with vendors and service contracts.
• Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies.
• Exposure to access control systems, document management platforms, or manufacturing support applications.

Technologies

• Zebra printers
• Handheld scanners
• Conference room systems
• ERP systems (AX or similar platforms)
• Thin clients
• Plant-floor technologies

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Compensation

Salary: USD 60,000 - 65,000 per year

Work Location

Location: Portland, TN (onsite)