Silver Spring, MD

Support Jobs in Silver Spring, MD

4 jobs found

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Today

Technical Support Specialist

Toole Design Group LLC Silver Spring, MD

Silver Spring, MD

Today

$57k - $67k/yr Full time End User Support Firewall Hardware Support

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Job Description

Support flexible hybrid work in Silver Spring, MD while you help keep teams moving. Toole Design Group LLC values a collaborative, inclusive culture that supports growth and advancement, along with employee-ownership so you share in the success you build together.

In this Technical Support Specialist role, you’ll support day-to-day IT needs and onboarding while helping troubleshoot issues that impact productivity. If you enjoy solving technical problems and taking ownership of outcomes, this is a hands-on position where learning new technologies is part of the work.

Responsibilities

Support day-to-day IT needs, onboarding new team members, and helping ensure systems run smoothly
Troubleshoot a wide range of technical issues
Collaborate with colleagues across disciplines
Take ownership of solutions that keep teams productive and connected
Contribute to IT initiatives
Build skills through opportunities to learn new technologies
Grow your skills in a dynamic, supportive environment

Requirements

1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A+ preferred)
Experience with Microsoft 365 preferred
Experience working in a Windows-based environment
Basic understanding of networking, VPNs, and Firewalls
Experience performing minor hardware repairs and upgrades
Audio/Visual experience is a plus
Strong attention to detail
Strong organizational skills

Tech You’ll Work With

Microsoft 365
Windows
VPNs
Firewalls

Compensation and Schedule

Salary: USD 57,000 - 67,000 per year
Location: Silver Spring, MD (hybrid)
Hybrid schedule: 3 days in the office and 2 days remotely

Benefits

A collaborative, inclusive culture that supports growth and advancement
8 paid holidays
16 days of PTO accrual annually
Competitive salary, excellent benefits, and transportation perks (Benefits and Support)
Projects that improve lives through safe, inclusive design rooted in ethics, empathy, and equity
Employee-ownership, so you share in the success you build together

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Today

Technical Support Specialist

Toole Design Silver Spring, MD

Silver Spring, MD

Today

$57k - $67k/yr Full time End User Support Hardware Support Help Desk Support

Apply Now

Job Description

Toole Design is building a Silver Spring, MD team where technical support helps people stay productive. As a Technical Support Specialist, you will help keep day-to-day IT running smoothly, support onboarding, and troubleshoot issues that keep teams connected. The culture is collaborative and inclusive, with an environment built to support your growth and advancement, along with employee ownership so everyone shares in the success you help create.

This is a hybrid role with a flexible schedule: 3 days in the office and 2 days remotely. Compensation includes an annual salary range of USD 57,000 to 67,000.

Responsibilities

Support day-to-day IT needs for the team
Onboard new team members and help set them up for success
Ensure systems run smoothly and remain reliable
Troubleshoot a wide range of technical issues
Collaborate with colleagues across disciplines
Take ownership of solutions that keep teams productive and connected
Learn new technologies as they come up in daily support and IT initiatives
Contribute to IT initiatives
Grow your skills in a dynamic, supportive environment

Requirements

1 to 2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A+ preferred)
Experience with Microsoft 365 (preferred)
Experience working in a Windows-based environment
Basic understanding of networking, VPNs, and firewalls
Experience performing minor hardware repairs and upgrades
Audio/Visual experience is a plus
Strong attention to detail
Strong organizational skills

Tools and Technologies

Microsoft 365
Windows
VPNs
Firewalls

Benefits

A collaborative, inclusive culture that supports growth and advancement
Flexible hybrid schedule: 3 days in the office and 2 days remotely
8 paid holidays and 16 days of PTO accrual annually
Competitive salary, excellent benefits, and transportation perks (Benefits and Support)
Employee-ownership so you share in the success you help build together

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14d ago

Help Desk Tier I Specialist

RCG Silver Spring, MD 🇺🇸 Remote

Silver Spring, MD

14d ago

$18 - $22/hr Full time Active Directory Application Support Customer Service

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Job Description

RCG is hiring a Help Desk Tier I Specialist to deliver full-time technical support to end users on an ongoing federal government contract. The role begins with on-site training in Silver Spring, MD and transitions to remote work for candidates who live within 50 miles of the training location.

Position Overview

Location: Silver Spring, MD (remote after training)
Employment type: Full-Time
Training requirement: 8 weeks on-site in Silver Spring, MD
Remote work condition: Must reside within 50 miles of Silver Spring, MD
Operating hours: Monday to Friday, 7:30 AM to 8:00 PM; assigned 8-hour shift within operating hours
Hourly rate: USD 18.00 to 22.00 per hour

Key Responsibilities

Provide technical support to end users through phone, email, chat, desk-side assistance, and remote support tools.
Troubleshoot PC and Mac hardware, operating systems, peripherals, software applications, and basic network-related issues.
Use BeyondTrust Remote Support to troubleshoot and resolve user issues remotely.
Install, configure, troubleshoot, and deploy hardware and software.
Assist users with software installations and peripheral configurations.
Provide Commercial Off-The-Shelf (COTS) application support.
Deliver VIP-level technical support and priority issue resolution.
Apply established troubleshooting methodologies to diagnose, resolve, and document technical issues.
Manage Active Directory user and computer accounts.
Process user account requests and related forms.
Support BitLocker, McAfee encryption policies, and endpoint security requirements.
Prepare and provision new computers and mobile devices.
Support desktop operating system updates and security compliance.
Configure and support DoD Common Access Cards (CAC).
Configure Cisco VPN user accounts and endpoint clients.
Support employee onboarding and offboarding activities.
Create, update, track, and manage incidents and service requests in ServiceNow.
Develop and maintain user-facing and internal knowledge base articles.
Maintain accurate documentation of technical issues and resolutions.
Identify opportunities to improve support processes and service delivery.
Maintain inventory of IT equipment and supplies and support IT asset inventory activities.
Escort IT vendors on-site as required.
Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting.
Support conference room and multimedia technologies.
Troubleshoot projectors, displays, cameras, power distribution units, and conferencing hardware.
Create and distribute meeting invitations using Google Meet and Webex.
Troubleshoot audio/visual technologies, including wired and wireless microphones, speakers, amplifiers, digital mixers, Dante audio protocol, and Crestron and AMX control systems.
Participate in team meetings and knowledge-sharing activities.

Required Qualifications

U.S. Citizenship and eligibility to obtain and maintain a Public Trust.
Minimum 1 year of IT support experience.
Strong customer service and technical support background.
Experience troubleshooting desktop, network, and basic server-related issues.
Working knowledge of Active Directory Users and Computers.
Experience supporting Microsoft Windows and macOS.
Familiarity with Dell desktop and laptop hardware.
Experience with Microsoft Office Suite.
Experience with Adobe Acrobat and Adobe Creative products.
Familiarity with Google Workspace including Docs, Sheets, Slides, and Google Voice.
Experience with or familiarity with ServiceNow or a comparable IT service management/ticketing platform.
Familiarity with Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting.
Understanding of basic networking concepts and troubleshooting.
Strong verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work effectively in a fast-paced, high-volume support environment.
Ability to work independently and collaboratively as part of a technical support team.
Ability to work independently with self-motivation, accountability, and time-management.
Maintain focus, responsiveness, and productivity with minimal supervision.
Maintain a professional home-office environment with reliable internet access.
Report to the Silver Spring, MD location when required by the government.

Preferred Qualifications

Associate or bachelor’s degree in Information Technology or a related field.
Previous experience supporting a federal government environment.
Experience in environments requiring a Public Trust or other government background investigation.
Experience supporting enterprise audio/visual and conference room technologies.

Technologies

BeyondTrust Remote Support
Active Directory, Active Directory Users and Computers
BitLocker
McAfee encryption policies
DoD Common Access Cards (CAC)
Cisco VPN
ServiceNow
Google Meet
Microsoft Teams
Cisco Webex
Zoom
GoToMeeting
Google Workspace (Docs, Sheets, Slides, Google Voice)
Microsoft Office Suite
Adobe Acrobat
Adobe Creative
Dante audio protocol
Crestron control systems
AMX control systems
Microsoft Windows
macOS
Dell desktop and laptop hardware
Hybrid meetings

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources

Additional Information

Employment is contingent upon successful completion of applicable government background investigation and customer onboarding requirements.
Candidates cannot begin work until all required government processing has been successfully completed.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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16d ago

Help Desk Specialist IV

Koniag Government Services Silver Spring, MD

Silver Spring, MD

16d ago

$100k - $120k/yr Full time Manager Help Desk Support Information Technology (IT)

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Job Description

Koniag Government Services is hiring an experienced IT Help Desk Specialist IV (Manager) to supervise help desk operations and support a government customer in Silver Spring, MD (onsite).

Responsibilities

Oversee the day-to-day operations of the help desk.
Identify, research, and resolve complex technical issues.
Develop and manage escalation procedures and help ensure service levels are maintained.
Document, track, and monitor problems to support timely resolution.
Exercise authority for personnel actions and manage most day-to-day group operations.
Apply knowledge of common help desk concepts, practices, and procedures to execute technical and support activities performed by support specialists.
Use extensive experience and judgment to plan and complete a variety of tasks.

Requirements

BS/BA degree in a related area (or equivalent).
If the degree is not held: additional four (4) years of equivalent work experience related to the duties performed under this contract may substitute for the BS/BA.
5 years of demonstrated experience managing Service Desk personnel in a similar environment.
3 years of demonstrated experience performing Service Desk duties/responsibilities in a similar environment.
Demonstrated training or experience using customer service techniques.
Windows Endpoint Administration and management experience.
CompTIA A+ certification or Apple Device Support certification.
ITIL Foundations certification.
Help Desk Institute (HDI) certification: HDI-Support Center Director (HDI-SCD) or equivalent.
Ability to physically lift or move heavy objects (examples: servers, workstations, network equipment, large wall-mounted monitors, large printers, etc.).
Ability to obtain a Public Trust.

Technologies

Windows Endpoint Administration
CompTIA A+
Apple Device Support
ITIL Foundations
HDI Support Center Director (HDI-SCD)

Security Requirement

Ability to obtain a Public Trust.

Compensation

USD 100,000 - 120,000 per year

Benefits

Health, dental, and vision insurance
401K with company matching
Paid holidays
Paid Vacation
Paid sick leave

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Support Jobs in Silver Spring, MD

Technical Support Specialist

Technical Support Specialist

Help Desk Tier I Specialist

Help Desk Specialist IV

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