South Portland, ME

Support Jobs in South Portland, ME

2 jobs found

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16d ago

Help Desk Analyst

BROAD RIVER RETAIL South Portland, ME

South Portland, ME

16d ago

$55k - $60k/yr Full time Active Directory Application Support Customer Support

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Job Description

This hybrid Help Desk Analyst role supports Broad River Retail staff across corporate offices, retail locations, and distribution centers in South Portland, Maine. The position handles Tier 1 and Tier 2 IT issues with a focus on strong customer service, effective troubleshooting, and proactive issue resolution. The role offers a salary range of USD 55,000 to 60,000 per year.

Responsibilities

Deliver high quality customer service to a diverse range of users, ensuring respectful and responsive assistance.
Demonstrate solid troubleshooting capabilities across hardware, software, and network components.
Manage Tier 1 and Tier 2 support requests, serving as a primary resource for problem resolution.
Review tickets and take timely action to ensure daily closure in line with service standards.
Perform hardware and software upgrades and repairs to maintain operational IT systems.
Provide support for the Storis ERP system, applying in-depth knowledge typical of Tier 2 roles.
Follow up on outstanding requests to secure timely resolutions and uphold service levels.
Maintain help desk coverage during business hours to support continuous service delivery.
Manage and monitor internal IT assets to ensure accurate tracking and availability.
Participate in or lead special IT projects requiring advanced coordination and execution.
Travel to store and distribution center locations for on-site inventory visits and in-person troubleshooting as needed.
Additional duties may be assigned to support operations as required.

Requirements

Proficiency with Windows 10, Windows 11, and macOS, with adaptability to emerging operating systems.
Experience with Office 365 and Azure administration.
Active Directory maintenance experience.
Knowledge of Mac and PC hardware.
Familiarity with printers, scanners, and related peripherals (including label printers and RF scanners).
Experience using ticketing systems to track, prioritize, and resolve requests per standard SLAs.
VOIP support experience.
Mobile device support experience for iOS and Android.
Client PC connectivity knowledge, including Ethernet, TCP/IP, DNS, DHCP, and VPN.
Experience with shared drives and mappings.
Strong customer service and troubleshooting skills.
Ability to communicate technical information clearly to a wide range of end users, verbally and in writing.
3+ years of experience supporting Windows and Mac environments.
Associate or Bachelor degree preferred; IT or networking training/certification is a plus.
Self-starter with initiative and productivity, capable of proactively addressing requests and managing tasks with minimal supervision.

Technologies

Windows 10, Windows 11
macOS
Office 365 / Azure
Active Directory maintenance
Storis ERP System
VOIP
iOS, Android
Ethernet, TCP/IP, DNS, DHCP, VPN
Shared drives/mappings

Benefits

$55,000-$60,000 per year
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contributions
Employee discount (40%) at BRR locations
Internal opportunities for career growth and advancement

Workplace Environment

Ability to lift up to 15 pounds at a time
Work arrangements include on-site, hybrid, or remote with expectations
Ability to work independently as well as collaboratively within an office setting
Extended periods of sitting and computer use may be required
Effective communication skills, both verbal and written, including electronic formats
Strong logical reasoning for both simple and complex problem solving

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19d ago

Help Desk Technician

Dead River Company South Portland, ME

South Portland, ME

19d ago

$24 - $26/hr Full time Computer Skills Customer Support Hardware Support

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Job Description

Onsite Help Desk Technician role at Dead River Company in South Portland, ME, offering USD 24 - 26 per hour.

Responsibilities

Respond promptly to calls and electronic requests directed to the Help Desk.
Participate in the on-call rotation, including some evenings, weekends, and holidays.
Assist in training internal users on hardware, software, and systems.
Perform basic computer hardware repairs and coordinate with vendors to maintain system continuity.
Remain current with emerging MIS technologies and trends.
Configure, install, and prepare new computers, operating systems, software, and peripherals for end users.
Provide network technical support, including Internet and resource access.
Assist with purchasing and inventory management of computers, peripherals, and related supplies.
Perform minor programming or scripting tasks as needed.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office Suite, PC hardware, printers, smartphones, and other devices in a networked environment.
Experience providing technical support in a corporate or service desk setting preferred.
Strong troubleshooting, multitasking, and problem-solving abilities.

Technologies

Microsoft Office Suite

Position Summary

The Help Desk Technician provides front-line support for company users of computers, smartphones, printers, IP phones, and other devices. This office-based role ensures employees have the technical resources they need to work effectively by troubleshooting issues, coordinating repairs, and delivering exceptional customer service.

Certification and Testing

Certifications are not required but highly desirable (for example, CompTIA A+, Network+, Microsoft Certified Professional).

Key Attributes

Friendly, positive, and approachable demeanor.
Strong communication and customer service skills.
Ability to follow detailed instructions and document work accurately.
Effective multitasking and organizational abilities.
Strong telephone, interpersonal, and training/presentation skills.

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Support Jobs in South Portland, ME

Help Desk Analyst

Help Desk Technician

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