Help Desk Technician

Onsite Help Desk Technician role at Dead River Company in South Portland, ME, offering USD 24 - 26 per hour.

Responsibilities

• Respond promptly to calls and electronic requests directed to the Help Desk.
• Participate in the on-call rotation, including some evenings, weekends, and holidays.
• Assist in training internal users on hardware, software, and systems.
• Perform basic computer hardware repairs and coordinate with vendors to maintain system continuity.
• Remain current with emerging MIS technologies and trends.
• Configure, install, and prepare new computers, operating systems, software, and peripherals for end users.
• Provide network technical support, including Internet and resource access.
• Assist with purchasing and inventory management of computers, peripherals, and related supplies.
• Perform minor programming or scripting tasks as needed.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite, PC hardware, printers, smartphones, and other devices in a networked environment.
• Experience providing technical support in a corporate or service desk setting preferred.
• Strong troubleshooting, multitasking, and problem-solving abilities.

Technologies

• Microsoft Office Suite

Position Summary

The Help Desk Technician provides front-line support for company users of computers, smartphones, printers, IP phones, and other devices. This office-based role ensures employees have the technical resources they need to work effectively by troubleshooting issues, coordinating repairs, and delivering exceptional customer service.

Certification and Testing

• Certifications are not required but highly desirable (for example, CompTIA A+, Network+, Microsoft Certified Professional).

Key Attributes

• Friendly, positive, and approachable demeanor.
• Strong communication and customer service skills.
• Ability to follow detailed instructions and document work accurately.
• Effective multitasking and organizational abilities.
• Strong telephone, interpersonal, and training/presentation skills.