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Robert Half

Help Desk/Desktop Support Analyst

Robert Half
South Portland, ME $23 - $27/hr Contract Posted 5d ago
Desktop Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services It Support Microsoft 365 Microsoft Active Directory Office 365 Service Management Technical Support Windows
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Job Description

This Help Desk/Desktop Support Analyst role supports end users in a manufacturing environment in South Portland, Maine. The position is onsite and focuses on hands-on desktop, laptop, printer, and mobile device support, service desk ticket resolution, and secure workstation maintenance, with a contract arrangement that may lead to permanent placement.

Location and Employment Details

  • Location: South Portland, ME (onsite)
  • Job Type: Contract
  • Compensation: USD 23 - 27 per hour

Core Responsibilities

  • Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and the software used by employees.
  • Investigate and close service desk tickets efficiently, ensuring users receive clear status updates and timely resolution.
  • Perform operating system upgrades to Windows 11 and assist with workstation migration activities as required.
  • Prepare devices for end users through imaging, configuration, testing, and deployment of computers and mobile hardware.
  • Support remediation efforts related to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.
  • Assist with software compliance by reviewing license usage, helping remove unused applications, and supporting audit readiness.
  • Accurately document completed work, technical findings, and device details, while keeping inventory information current.
  • Collaborate with teammates to improve desktop support practices, streamline issue resolution, and enhance the overall user experience.

Required Qualifications

  • Minimum 2 years of experience in desktop support, help desk, or a similar end-user support role.
  • Working knowledge of Microsoft Windows 10 and Windows 11 administration, maintenance, and troubleshooting.
  • Familiarity with Active Directory for basic user and account support tasks.
  • Experience with device imaging, hardware setup, and workstation deployment processes.
  • Understanding of Microsoft 365 applications and common end-user productivity tools.
  • Ability to manage service desk tickets effectively while prioritizing multiple issues.
  • Strong communication, customer service, and problem-solving skills in a fast-paced support environment.

Technologies

  • Windows 10
  • Windows 11
  • Active Directory
  • Microsoft 365

Benefits

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan for hired contract/temporary professionals

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