Spokane, WA

Support Jobs in Spokane, WA

3 jobs found

Include remote jobs

Today

IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

Spokane County Washington Spokane, WA

Spokane, WA

Today

$27 - $37/hr Full time Active Directory End User Support Hardware Support

Apply Now

Job Description

Support complex desktop, laptop, tablet, mobile, and networked technologies for Spokane County while serving as a technical escalation resource.

Responsibilities

Provide technical, analytical, and customer-focused support for County desktop, mobile, and networked technologies.
Troubleshoot, diagnose, repair, install, configure, and escalate complex hardware and software issues.
Support Windows PC and laptops, including troubleshooting, repair, and replacement as needed.
Support tablets, laptops, and desktop machines, including troubleshooting, repair, and replacement as needed.
Support mobile devices across Android and Apple platforms, including troubleshooting, repair, and replacement as needed.
Set up and deploy supported devices including tablets, laptops, desktop machines, and mobile devices for Android and Apple platforms.
Set up workstations with computers and necessary peripheral devices.
Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
Manage supported devices, including inventory, billing, proper disposal of old or damaged hardware, and determining hardware upgrades.
Maintain documentation of current customer contact information and document processes for computer builds and software installation.
Perform Active Directory maintenance, including reviewing and managing devices, renaming and/or removing invalid devices, and ensuring correct group placement.
Install and troubleshoot County and third-party applications.
Aid in design and implementation support for Audio Visual projects as requested.
Provide technical assistance to other technicians or their customers as needed.
Serve as an escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex hardware and software issues.
Evaluate new hardware and software and make recommendations to Information Technology Management.
Evaluate existing hardware and determine replacement needs; refer recommendations to Information Technology Department Management.
Develop and maintain procedures for hardware, software, and operating system installation and configuration.
Attend in-person and virtual meetings with users and departments to analyze, troubleshoot, and diagnose hardware and software problems.
Refer complex unresolved issues to next-level support or determine an appropriate resolution path.
Act as a technical point of contact for special projects and when assisting IT Systems Administrators with escalated hardware/software installation, support, and troubleshooting.
Diagnose complex computer system failures using evaluation, critical thinking, testing, and troubleshooting; resolve using software or hardware modifications.
Perform other related duties as required or assigned.

Requirements

Associate’s degree from an accredited college or university in computer science or a related field.
Two (2) years of relevant work experience in Information Technology, including experience with relevant software packages, hardware, and network operating systems.
Equivalent combination of relevant training, certification, and/or experience may be considered.
Must successfully pass a criminal background check and acquire CJIS Level 4 certification.
Valid Washington Driver’s License at time of hire and for the duration of employment.

Technologies

Windows, Windows PC
Android, Apple
Active Directory
HDD, mice, keyboards
Audio/video devices, audio visual

Benefits

Total Compensation: $67,542 - $94,074 Annually
Total compensation estimate includes base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (medical, dental, life insurance, long-term disability, and leave).

Job Details

Employee Type: Regular
Department: Information Technology
Location: Spokane, WA (onsite)
Schedule: 37.5 hours per week
Overtime Eligible: Yes
Job Posting Date Range: 10/22/2026 - Until Filled

Application Notes

Current employees must apply using the Workday Dashboard career section.
In-office work is required; no hybrid schedule is available for this position.
Priority consideration will be given in accordance with the applicable collective bargaining agreement or County policy.

Working Conditions

Primarily inside work; moderate noise and temperature levels.
May include outdoor work and occasional travel within the County.
Exposure to weather extremes, precipitation, and hazards associated with travel on public roads.

Knowledge, Skills, and Abilities

Knowledge of operation and administration of Windows-based computer hardware and software platforms.
Knowledge of configuration commands and procedures aligned with current County standards for operating systems, network equipment, and peripherals.
Skilled in effective oral and written communication.
Skilled in problem solving, debugging, and managing multiple priorities.
Ability to use system and network troubleshooting utilities and monitoring tools.
Ability to analyze complex computer systems or networks, identify issues, and develop solutions and documentation.
Ability to think clearly, prioritize tasks, and resolve technical problems efficiently.
Ability to exercise good judgment on when to act independently and when to refer to a higher authority.

Behavioral Standards

Respect: Courtesy, friendliness, and fairness in professional communication with customers, employees, and leadership.
Accountability: Take responsibility for actions and results; stewardship of public resources.
Integrity: Transparent and ethical behavior; lead by example.
Innovation: Pursue improved methods, procedures, or technologies; support continuous improvement.

Required Documents

Resume
Cover Letter

View full job page →

1mo ago

IT Help Desk Technician

NIC Global Spokane, WA

Spokane, WA

1mo ago Closed

$24 - $33/hr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The IT Help Desk Technician role supports end users and helps maintain reliable workplace technology at NIC Global in Spokane, WA 99224 (onsite). The position focuses on resolving day-to-day technical issues, diagnosing user and system problems, and handling related setup and maintenance tasks.

Key Responsibilities

Prioritize user and system problems effectively, escalating issues to more experienced personnel and/or management when needed, and using established problem management resources and the helpdesk system.
Provide timely end user support by following defined procedures, performing diagnoses, and coordinating resolution through discussion and troubleshooting.
Train both new and existing users on changes to network procedures or software.
Support system builds, including installation of hardware and software, network printing support, and maintenance of network users, user environments, and configuration bases.
Apply a general understanding of ISO 27001 standards and relevant practices and principles as they relate to daily job responsibilities.
Perform additional duties and responsibilities as required by business needs, at any time and with or without notice.

Requirements

High school level education or equivalent, plus specialized training that may be obtained through vocational courses or on-the-job experience.
Demonstrated proficiency to successfully perform the duties described for the role.
A+ Certified is preferred.
Any technology specialist certifications, typically at the lower-level starting point certifications.

Education

High school level education or equivalent.

Salary and Location

Location: Spokane, WA 99224 (onsite)
Compensation: USD 24 - 33 per hour

Benefits

Choice of two health insurance plans
Employer paid employee dental Insurance
Employer paid life insurance, AD&D, and long-term disability plans
Vision Insurance
Additional Life Insurance
Accident insurance
Critical illness insurance
Federal health and dependent care savings accounts (FSA)
401(k) plan with employer match
Tuition Reimbursement
PTO accrual of 80 hours in the 1st year
80 hours of holiday pay per year
Insurance eligibility: 1st of the month after 30 days
Eligible after 6 months

Safety and Security

Drug-Free workplace: NIC Global Manufacturing Solutions is a Drug Free company. Applicants under final consideration, with a conditional offer, will be tested for illegal drug use. Offers may be withdrawn for positive results.
Background checks: Applicants offered employment will be subject to a background check completed by the company or a third-party vendor. Depending on job classification, this may include consumer report or investigative consumer report, criminal history screening, education and credential verification, employment history verification, and a department of motor vehicle check.
Review and selection: The company will review relevant background information to select and retain qualified employees and maintain a safe and productive work environment.
Authorization required: Prior to the background check, applicants must complete an authorization form.

View full job page →

3mo ago

IT Support Analyst

Vaco by Highspring Spokane, WA

Spokane, WA

3mo ago Closed

$33 - $38/hr Contract Analyst Application Support Computer Skills

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Vaco by Highspring seeks an IT Support Analyst to provide onsite technical support in Spokane, WA, troubleshoot system issues, and support day-to-day technology operations in a fast-paced environment.

Responsibilities

Troubleshoot hardware, software, and connectivity issues across devices, applications, and business systems
Provide end users with support across desktops, laptops, mobile devices, and business applications
Receive, track, and resolve support requests to restore services promptly
Assist with system deployments, upgrades, and equipment setup
Maintain documentation, inventory records, and standard support processes
Offer guidance on technical issues and best practices to users and teams

Requirements

3+ years of IT support, desktop support, or help desk experience
Strong troubleshooting and problem-solving skills
Experience supporting business applications and technology environments
Excellent communication and customer service skills
Ability to manage multiple priorities independently

Benefits

Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan

Additional Details

Location: Spokane, WA onsite
Salary: USD 33 - 38 per hour
Job type: Contract
Occasional travel may be required
Participation in an on-call rotation as needed

View full job page →

Support Jobs in Spokane, WA

IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

IT Help Desk Technician

IT Support Analyst

Get Support Jobs in Spokane, WA alerts