IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

Support complex desktop, laptop, tablet, mobile, and networked technologies for Spokane County while serving as a technical escalation resource.

Responsibilities

• Provide technical, analytical, and customer-focused support for County desktop, mobile, and networked technologies.
• Troubleshoot, diagnose, repair, install, configure, and escalate complex hardware and software issues.
• Support Windows PC and laptops, including troubleshooting, repair, and replacement as needed.
• Support tablets, laptops, and desktop machines, including troubleshooting, repair, and replacement as needed.
• Support mobile devices across Android and Apple platforms, including troubleshooting, repair, and replacement as needed.
• Set up and deploy supported devices including tablets, laptops, desktop machines, and mobile devices for Android and Apple platforms.
• Set up workstations with computers and necessary peripheral devices.
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Manage supported devices, including inventory, billing, proper disposal of old or damaged hardware, and determining hardware upgrades.
• Maintain documentation of current customer contact information and document processes for computer builds and software installation.
• Perform Active Directory maintenance, including reviewing and managing devices, renaming and/or removing invalid devices, and ensuring correct group placement.
• Install and troubleshoot County and third-party applications.
• Aid in design and implementation support for Audio Visual projects as requested.
• Provide technical assistance to other technicians or their customers as needed.
• Serve as an escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex hardware and software issues.
• Evaluate new hardware and software and make recommendations to Information Technology Management.
• Evaluate existing hardware and determine replacement needs; refer recommendations to Information Technology Department Management.
• Develop and maintain procedures for hardware, software, and operating system installation and configuration.
• Attend in-person and virtual meetings with users and departments to analyze, troubleshoot, and diagnose hardware and software problems.
• Refer complex unresolved issues to next-level support or determine an appropriate resolution path.
• Act as a technical point of contact for special projects and when assisting IT Systems Administrators with escalated hardware/software installation, support, and troubleshooting.
• Diagnose complex computer system failures using evaluation, critical thinking, testing, and troubleshooting; resolve using software or hardware modifications.
• Perform other related duties as required or assigned.

Requirements

• Associate’s degree from an accredited college or university in computer science or a related field.
• Two (2) years of relevant work experience in Information Technology, including experience with relevant software packages, hardware, and network operating systems.
• Equivalent combination of relevant training, certification, and/or experience may be considered.
• Must successfully pass a criminal background check and acquire CJIS Level 4 certification.
• Valid Washington Driver’s License at time of hire and for the duration of employment.

Technologies

• Windows, Windows PC
• Android, Apple
• Active Directory
• HDD, mice, keyboards
• Audio/video devices, audio visual

Benefits

• Total Compensation: $67,542 - $94,074 Annually
• Total compensation estimate includes base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (medical, dental, life insurance, long-term disability, and leave).

Job Details

• Employee Type: Regular
• Department: Information Technology
• Location: Spokane, WA (onsite)
• Schedule: 37.5 hours per week
• Overtime Eligible: Yes
• Job Posting Date Range: 10/22/2026 - Until Filled

Application Notes

• Current employees must apply using the Workday Dashboard career section.
• In-office work is required; no hybrid schedule is available for this position.
• Priority consideration will be given in accordance with the applicable collective bargaining agreement or County policy.

Working Conditions

• Primarily inside work; moderate noise and temperature levels.
• May include outdoor work and occasional travel within the County.
• Exposure to weather extremes, precipitation, and hazards associated with travel on public roads.

Knowledge, Skills, and Abilities

• Knowledge of operation and administration of Windows-based computer hardware and software platforms.
• Knowledge of configuration commands and procedures aligned with current County standards for operating systems, network equipment, and peripherals.
• Skilled in effective oral and written communication.
• Skilled in problem solving, debugging, and managing multiple priorities.
• Ability to use system and network troubleshooting utilities and monitoring tools.
• Ability to analyze complex computer systems or networks, identify issues, and develop solutions and documentation.
• Ability to think clearly, prioritize tasks, and resolve technical problems efficiently.
• Ability to exercise good judgment on when to act independently and when to refer to a higher authority.

Behavioral Standards

• Respect: Courtesy, friendliness, and fairness in professional communication with customers, employees, and leadership.
• Accountability: Take responsibility for actions and results; stewardship of public resources.
• Integrity: Transparent and ethical behavior; lead by example.
• Innovation: Pursue improved methods, procedures, or technologies; support continuous improvement.

Required Documents

• Resume
• Cover Letter