IT Support Analyst

Vaco by Highspring seeks an IT Support Analyst to provide onsite technical support in Spokane, WA, troubleshoot system issues, and support day-to-day technology operations in a fast-paced environment.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues across devices, applications, and business systems
• Provide end users with support across desktops, laptops, mobile devices, and business applications
• Receive, track, and resolve support requests to restore services promptly
• Assist with system deployments, upgrades, and equipment setup
• Maintain documentation, inventory records, and standard support processes
• Offer guidance on technical issues and best practices to users and teams

Requirements

• 3+ years of IT support, desktop support, or help desk experience
• Strong troubleshooting and problem-solving skills
• Experience supporting business applications and technology environments
• Excellent communication and customer service skills
• Ability to manage multiple priorities independently

Benefits

• Discretionary bonuses
• Medical, dental, and vision benefits
• 401(k) retirement plan

Additional Details

• Location: Spokane, WA onsite
• Salary: USD 33 - 38 per hour
• Job type: Contract
• Occasional travel may be required
• Participation in an on-call rotation as needed