Support Jobs in Tigard, OR

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Help Desk Technician

Driveway Finance Corporation Tigard, OR

Tigard, OR

Today

$60k - $85k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

The Help Desk Technician role provides essential Level 1 system support for Driveway Finance Corporation employees, manages hardware ordering processes, and aids in daily department operations. Based in Tigard, Oregon on a hybrid schedule (3 days in the office, 2 days from home), this position reports to the Business Systems Supervisor.

Responsibilities

Deliver Level 1 support for DFC systems and assist with ticket creation and updates via inbound inquiries
Provide basic ticketing support and track issues to resolution
Coordinate system support issues with Business Analysts, Lithia IT support, and third‑party vendors to meet DFC SLA targets
Troubleshoot and provide hardware and software support for end users
Assist with DFC phone system management, support, and monitoring
Support updating, testing, and implementing new systems for DFC
Process onboarding, transfers, off-boarding tickets and documentation; provide first day support for new employees
Handle hardware requests, station setup, and help manage the DFC technology inventory
Perform diverse supportive tasks requiring prompt attention
Process correspondence and forms, including scanning and saving documents as needed
Perform other duties as assigned

Requirements

Working knowledge of phone and network technologies
One year of technical support experience preferred
Strong attention to detail
Sense of urgency and ability to prioritize effectively
Excellent communication skills
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Technologies

Microsoft Office
Windows

Benefits

Competitive pay
Medical, Dental and Vision plans
Paid holidays
PTO: 80 hours front-loaded on day 1
Short- and Long-Term Disability
Paid life insurance
401(k) retirement plan
Employee stock purchase plan
Lithia Learning Center
Vehicle purchase discounts
Wellness programs

Education

High School graduate or equivalent

Physical Demands

Up to one third of time: standing, walking, lifting up to 25 pounds
Up to two thirds of time: sitting, kneeling, reaching, talking, hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions

Competencies

Does the right thing, takes action and adapts to change
Self-motivated with accountability, focused on results, plans effectively and follows through
Desire to learn new systems, technology, and processes
Humility, willingness to share best practices, eagerness to continue learning, and commitment to measuring and improving performance
Team-oriented, maintains a positive attitude, and aligns with company values

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