Tigard, OR

Support Jobs in Tigard, OR

2 jobs found

Include remote jobs

1mo ago

IT Support Specialist II

Apollo Mechanical Contractors Tigard, OR

Tigard, OR

1mo ago Closed

Full time Dhcp End User Support Firewall

This position is no longer accepting applications (closed Nov 9, 2026).

Job Description

Join Apollo Mechanical Contractors onsite in Tigard, OR as a second-level IT Support Specialist focused on reliable end-user technology operations.

Responsibilities

Act as the primary escalation point for complex technical problems; drive timely resolution to reduce impact to business operations.
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and supporting software applications.
Diagnose and resolve hardware and software issues; escalate to senior IT staff or external vendors when needed.
Apply system updates, security patches, and hardware upgrades in line with IT standards and established policies.
Troubleshoot basic networking problems, including connectivity, access, and configuration issues.
Maintain accurate documentation of support activity, resolutions, and procedures in the IT knowledge base.
Coordinate with vendors and third-party providers to resolve issues and support system enhancements.
Support IT initiatives such as hardware refresh projects, software deployments, and process improvements.
Communicate clearly with end users and provide professional guidance and training to support technology adoption.

Requirements

2+ years of experience in a help desk, technical support, or IT support role.
Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, not required).
Proficiency with PC hardware, Microsoft Windows, and productivity tools such as Microsoft 365.
Working knowledge of networking concepts including DNS, DHCP, VPN, firewalls, routers, and switches.
Experience using IT service management (ITSM) and ticketing systems.
Familiarity with remote support tools and troubleshooting techniques.
Strong problem-solving skills to analyze, prioritize, and resolve incidents effectively.
Excellent written and verbal communication skills with the ability to interact professionally at all levels of the organization.
Customer-focused approach and ability to build positive working relationships.

Technologies

Microsoft Windows
Microsoft 365
DNS, DHCP
VPN
Firewalls
Routers, switches
IT service management (ITSM)
Ticketing systems
Remote support tools and techniques
ITIL practices and ITSM frameworks

Benefits

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications
Experience supporting hybrid environments with both on-site and remote employees
Exposure to ITIL practices and ITSM frameworks

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3mo ago

Help Desk Technician

Driveway Finance Corporation Tigard, OR

Tigard, OR

3mo ago Closed

$60k - $85k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 19, 2026).

Job Description

The Help Desk Technician role provides essential Level 1 system support for Driveway Finance Corporation employees, manages hardware ordering processes, and aids in daily department operations. Based in Tigard, Oregon on a hybrid schedule (3 days in the office, 2 days from home), this position reports to the Business Systems Supervisor.

Responsibilities

Deliver Level 1 support for DFC systems and assist with ticket creation and updates via inbound inquiries
Provide basic ticketing support and track issues to resolution
Coordinate system support issues with Business Analysts, Lithia IT support, and third‑party vendors to meet DFC SLA targets
Troubleshoot and provide hardware and software support for end users
Assist with DFC phone system management, support, and monitoring
Support updating, testing, and implementing new systems for DFC
Process onboarding, transfers, off-boarding tickets and documentation; provide first day support for new employees
Handle hardware requests, station setup, and help manage the DFC technology inventory
Perform diverse supportive tasks requiring prompt attention
Process correspondence and forms, including scanning and saving documents as needed
Perform other duties as assigned

Requirements

Working knowledge of phone and network technologies
One year of technical support experience preferred
Strong attention to detail
Sense of urgency and ability to prioritize effectively
Excellent communication skills
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Technologies

Microsoft Office
Windows

Benefits

Competitive pay
Medical, Dental and Vision plans
Paid holidays
PTO: 80 hours front-loaded on day 1
Short- and Long-Term Disability
Paid life insurance
401(k) retirement plan
Employee stock purchase plan
Lithia Learning Center
Vehicle purchase discounts
Wellness programs

Education

High School graduate or equivalent

Physical Demands

Up to one third of time: standing, walking, lifting up to 25 pounds
Up to two thirds of time: sitting, kneeling, reaching, talking, hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions

Competencies

Does the right thing, takes action and adapts to change
Self-motivated with accountability, focused on results, plans effectively and follows through
Desire to learn new systems, technology, and processes
Humility, willingness to share best practices, eagerness to continue learning, and commitment to measuring and improving performance
Team-oriented, maintains a positive attitude, and aligns with company values

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Support Jobs in Tigard, OR

IT Support Specialist II

Help Desk Technician

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