Help Desk Technician

The Help Desk Technician role provides essential Level 1 system support for Driveway Finance Corporation employees, manages hardware ordering processes, and aids in daily department operations. Based in Tigard, Oregon on a hybrid schedule (3 days in the office, 2 days from home), this position reports to the Business Systems Supervisor.

Responsibilities

• Deliver Level 1 support for DFC systems and assist with ticket creation and updates via inbound inquiries
• Provide basic ticketing support and track issues to resolution
• Coordinate system support issues with Business Analysts, Lithia IT support, and third‑party vendors to meet DFC SLA targets
• Troubleshoot and provide hardware and software support for end users
• Assist with DFC phone system management, support, and monitoring
• Support updating, testing, and implementing new systems for DFC
• Process onboarding, transfers, off-boarding tickets and documentation; provide first day support for new employees
• Handle hardware requests, station setup, and help manage the DFC technology inventory
• Perform diverse supportive tasks requiring prompt attention
• Process correspondence and forms, including scanning and saving documents as needed
• Perform other duties as assigned

Requirements

• Working knowledge of phone and network technologies
• One year of technical support experience preferred
• Strong attention to detail
• Sense of urgency and ability to prioritize effectively
• Excellent communication skills
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Technologies

• Microsoft Office
• Windows

Benefits

• Competitive pay
• Medical, Dental and Vision plans
• Paid holidays
• PTO: 80 hours front-loaded on day 1
• Short- and Long-Term Disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

Education

• High School graduate or equivalent

Physical Demands

• Up to one third of time: standing, walking, lifting up to 25 pounds
• Up to two thirds of time: sitting, kneeling, reaching, talking, hearing
• Reasonable accommodations may be made to enable individuals to perform the essential functions

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivated with accountability, focused on results, plans effectively and follows through
• Desire to learn new systems, technology, and processes
• Humility, willingness to share best practices, eagerness to continue learning, and commitment to measuring and improving performance
• Team-oriented, maintains a positive attitude, and aligns with company values