IT Support Specialist II

Join Apollo Mechanical Contractors onsite in Tigard, OR as a second-level IT Support Specialist focused on reliable end-user technology operations.

Responsibilities

• Act as the primary escalation point for complex technical problems; drive timely resolution to reduce impact to business operations.
• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and supporting software applications.
• Diagnose and resolve hardware and software issues; escalate to senior IT staff or external vendors when needed.
• Apply system updates, security patches, and hardware upgrades in line with IT standards and established policies.
• Troubleshoot basic networking problems, including connectivity, access, and configuration issues.
• Maintain accurate documentation of support activity, resolutions, and procedures in the IT knowledge base.
• Coordinate with vendors and third-party providers to resolve issues and support system enhancements.
• Support IT initiatives such as hardware refresh projects, software deployments, and process improvements.
• Communicate clearly with end users and provide professional guidance and training to support technology adoption.

Requirements

• 2+ years of experience in a help desk, technical support, or IT support role.
• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, not required).
• Proficiency with PC hardware, Microsoft Windows, and productivity tools such as Microsoft 365.
• Working knowledge of networking concepts including DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience using IT service management (ITSM) and ticketing systems.
• Familiarity with remote support tools and troubleshooting techniques.
• Strong problem-solving skills to analyze, prioritize, and resolve incidents effectively.
• Excellent written and verbal communication skills with the ability to interact professionally at all levels of the organization.
• Customer-focused approach and ability to build positive working relationships.

Technologies

• Microsoft Windows
• Microsoft 365
• DNS, DHCP
• VPN
• Firewalls
• Routers, switches
• IT service management (ITSM)
• Ticketing systems
• Remote support tools and techniques
• ITIL practices and ITSM frameworks

Benefits

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications
• Experience supporting hybrid environments with both on-site and remote employees
• Exposure to ITIL practices and ITSM frameworks