Maintenance Technical Support Call Analyst

Join Linde Gas US in Tonawanda, New York, as a Maintenance Technical Support Call Analyst. This onsite role handles inbound and outbound calls from technicians, drivers, sales representatives, and customers requesting information or service on their supply system, while documenting service requests and remotely troubleshooting cryogenic equipment to support field technicians. The position offers competitive pay and a benefits package, plus opportunities for educational and professional growth.

Salary: USD 63,375 - 92,950 per year

Location: Tonawanda, NY 14150 (onsite)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Responsibilities

• Handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting information or service on their supply system
• Document and coordinate service requests from customers efficiently
• Process emails from drivers reporting maintenance issues at customer sites
• Troubleshoot cryogenic equipment to resolve minor problems remotely on customer systems
• Configure and perform minor troubleshooting of Remote Telemetry Units
• Work alongside Customer Service Technicians in the field to support service delivery

Requirements

• Associate degree or possess equivalent technical experience
• 2 years of customer service experience (Required)
• Tonawanda, NY 14150 (Required) - Ability to commute to work location
• Tonawanda, NY 14150 relocate before starting work (Required)
• Work Location: In person (Required)
• Cryogenic training will be provided to support role requirements

Technologies

• Remote Telemetry Units