IT Help Desk

This is an entry-level IT Help Desk Technician role (temp-to-hire) based in Tualatin, Oregon, onsite at Kai USA Ltd. This position offers an immediate opening to support end users and assist with onboarding hardware in a fast-paced manufacturing environment.

Responsibilities

• Address Tier 1 help desk escalations via tickets or phone inquiries
• Track and close outstanding requests to ensure timely resolution
• Create user accounts and configure hardware as part of new-hire onboarding
• Provide support for audio and video equipment in conference rooms
• Monitor and maintain internal asset inventories for accuracy
• Additional duties may be added or assigned as needed
• Perform all other job duties as assigned

Requirements

• Preferred: an associate degree or higher in Computer Information Systems
• Preferred: CompTia A+ certification or at least one Microsoft MCP certification
• Excellent written and verbal communication with strong presentation skills
• High energy, motivated, and capable of thriving in a fast-paced manufacturing environment
• Experience with Windows desktop, Mac OS, and Office 365
• Experience with Active Directory maintenance and Exchange
• Knowledge of Mac and PC hardware, printers, scanners, peripherals, and mobile devices (iOS, Android)
• Experience with client PC connectivity including Ethernet, TCP/IP, and VPN
• File server knowledge and understanding of desktop security products
• Strong customer service and troubleshooting skills
• Two years or more of experience working in a Windows/Mac environment

Technologies

• Windows
• Mac OS
• Office 365
• Active Directory
• Exchange
• iOS
• Android
• Ethernet
• TCP/IP
• VPN
• File server
• Desktop security products

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Type

Job Type: Full-time

Pay

Pay: $26.00 - $26.60 per hour

Work Location

Work Location: On-site in Tualatin, Oregon